Assoc. Manager, Engineering

Role overview

Team and people management

• Develop team members in an open, inclusive environment and promote feedback and knowledge sharing.
• Set objectives, review progress, conduct performance reviews, and support recruitment and onboarding.
• Build a balanced, efficient, self-organized team able to plan and solve problems autonomously.

Delivery and customer focus

• Manage team scope, timelines, quality, cost, performance, and results.
• Support customer expectations and priorities with Customer Success Engineers, Stream Leaders, and Product Owners.
• Build trusted relationships with customer stakeholders and competency centers, and respond to production issues and escalations.
• Assess customer needs and deliver high-quality software changes on schedule and within committed scope and budget.

Technical leadership and collaboration

• Drive quality and shift-left practices and address technical debt, security, performance, and automation.
• Promote operational stability, engineering discipline, continuous improvement, and innovation.
• Align work with other component teams and streams and contribute to maintenance, testing, and production releases.
• Represent the team in project and ART forums and collaborate with other Engineering Managers.
• Share customer context and priorities, and support organizational change and improvements.

Candidate qualifications

• Degree in Computer Science or a related technical field, or equivalent experience.
• Experience in software engineering and Agile methodologies; SAFe experience is preferred.
• Ability to understand large-scale, complex systems that must operate continuously.
• Strong interpersonal skills for regular collaboration with internal teams and customers.
• Previous management and customer-facing experience are strong pluses; Travel IT experience is a plus.

Product context

Benefits

• The source mentions flexible working and 28 days of leave, but the available description is truncated before the full benefits details.