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oracle

Assistant Vice President

exl Service.com (India) Private Limited
Gurugram, IND
Full-time
Executive
Hybrid
Discovered 6 days ago

Full Job Posting

Qualifications

  • Several years of progressive experience in workforce management, operations, or related roles
  • Strong analytical skills to interpret data, analyze trends, and make data-driven decisions
  • Excellent communication and interpersonal skills to collaborate with different departments and communicate effectively with employees at all levels
  • Proven leadership abilities, including the ability to motivate and manage a team, drive change, and achieve results
  • Familiarity with workforce management tools, HRIS (Human Resources Information System), and other relevant technologies
  • Ability to think strategically and align workforce initiatives with overall business objectives
  • Strong problem-solving skills to address workforce challenges and implement effective solutions

Responsibilities

  • Develop and implement workforce strategies aligned with the organization's goals and objectives
  • Conduct analysis of workforce trends, productivity, and efficiency to identify areas for improvement
  • Collaborate with various departments to forecast and plan for workforce needs, ensuring optimal staffing levels are maintained
  • Work with financial teams to develop and manage budgets related to workforce expenses, including staffing levels, training, and technology
  • Establish and monitor key performance indicators (KPIs) related to workforce management, regularly reporting on metrics to leadership
  • Implement effective recruitment and retention strategies, ensuring the organization has the right talent in the right roles
  • Oversee the implementation and optimization of workforce management tools and technologies to enhance efficiency and accuracy
  • Collaborate with HR and training departments to design and implement programs that enhance the skills and capabilities of the workforce
  • Ensure compliance with labor laws and regulations, as well as internal policies and procedures related to workforce management
  • Lead and facilitate change initiatives related to workforce processes, policies, and technologies
  • Stakeholder Management

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