Assistant Store Manager
Skills
About This Role
Overview
- Pol ne boutiques embody our brand s universe, reflecting our positioning that attracts a high-end, international clientele.
- By applying for this position, you are embarking on a journey where a passion for luxury leather goods and an unwavering dedication to exceptional service will define your daily endeavors.
- Our new opening store in Duba will require experienced individuals capable of delivering remarkable experiences to our demanding customers.
- As an Assistant Store Manager, you support the Store Manager in daily tasks and assist in managing the team and driving sales growth.
- You are also involved in the operational management of the store and contribute to its smooth operation and performance.
- Your responsibilities will include:
- Business development
- Assist the Store Manager in proactively managing sales revenue and implementing action plans or processes to boost sales and improve teamwork.
- Help represent the excellence of Pol ne and its products in our store.
- Provide and ensure an excellent customer experience.
- Participate in identifying market opportunities to attract new customers.
- Be proactive and exemplary in implementing a premium CRM.
Store Management
- Communicate and collaborate with headquarters teams on the store's operational and strategic topics to build and maintain operational excellence.
- Assist in stock management in the store with the stock team and oversee proper communication of needs with the Procurement Officer.
- Contribute to optimizing customer service processes in-store, including repairs, warranties, returns, and exchanges, to maximize efficiency and customer satisfaction.
Team Management
- Foster a collaborative, positive, and harmonious working environment that conveys the DNA of Maison Pol ne.
- Identify training needs for your teams and work in collaboration with the Retail Excellence and Training Manager.
- Optimize staff management and scheduling to cover all essential tasks related to business activity.
- Participate in recruiting, onboarding, and training new employees.
- Contribute to motivating the teams through inspiring, challenging, and engaging daily briefings.
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