Assistant Service Manager - Gillingham Ford

Key Duties and Responsibilities:

• Support the day-to-day running of the service department, acting as second in command to the Aftersales Manager and deputising in their absence.
• Take ownership of the Front of House operation, ensuring the service reception runs efficiently and customers receive a welcoming, professional and seamless experience.
• Lead, support and supervise the service team, helping to maintain high standards of performance, productivity and customer satisfaction.
• Oversee customer enquiries, vehicle bookings, service updates and vehicle handovers, ensuring clear and effective communication throughout the customer journey.
• Advise customers on additional work identified through electronic vehicle health checks and video inspections, ensuring recommendations are communicated professionally and transparently.
• Handle customer concerns and complaints promptly and effectively, working towards positive outcomes and maintaining customer loyalty.
• Assist with the control and coordination of courtesy vehicles, ensuring accurate mileage records and damage checks are completed.
• Ensure customer quotations, charges and invoices are recorded accurately and processed in line with Allen Motor Group procedures.
• Monitor and assist with the control of work in progress, ensuring jobs are progressed efficiently and administrative tasks are completed accurately.
• Work closely with the wider Sales and Service teams to support the effective running of the dealership.
• Help drive departmental performance, customer retention and profitability through excellent organisation, team leadership and a customer-focused approach.
• Ensure compliance with company procedures, including GDPR requirements and the accurate maintenance of customer information.
• Ready to Take the Next Step?
• At Allen Motor Group, we believe our people are our greatest asset. We are committed to creating an inclusive workplace where everyone is respected, supported and encouraged to develop their potential.
• If you are an experienced automotive aftersales professional ready to take the next step in your career, enjoy leading from the front and want to make a real difference to the customer experience, we would love to hear from you.
• Apply now to join Allen Motor Group at Gillingham Ford and become part of a team that puts customers and people first!