Assistant Service Manager
Full Job Posting
Salary
- from £35,000 base, £50,000 OTE
- Contract : Permanent - Full Time
Must Have
- A Full UK Driving License
About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as an Assistant Manger
- Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.
- Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
What we are looking for in a Assistant Manager
A proven high level of customer service skills, and enjoyment in working with the people.
Previous experience of working in customer service, preferably in an automotive setting but not essential
Strong communication skills and the ability to explain complex matters in understandable terms.
Able to take initiative and ownership of issues with a proactive can-do attitude.
Able to multi-task and switch between tasks whilst remaining organised.
A team player who offers help and support to others.
Willingness to learn and keep up to date with product and technical information.
Thrives in a high-pressured environment.
What we offer you
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
About Steven Eagell Group
Family-run UK automotive dealership group selling Toyota and Lexus vehicles, used cars, finance, servicing, repairs, and parts.
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