Assistant Safety and Security Manager
Skills
About This Role
Overview
- As Assistant Safety and Security Manager is responsible for managing all aspects of security for assigned hotels to deliver a safe Guest and Member experience while assisting in investigations and liaising with local enforcement officials when necessary and managing overall safety and risk management processes for assigned hotels to deliver a safe Guest and Member experience.
- What will I be doing?
- As a Safety and Security, you are responsible for managing all aspects of security, safety and risk management processes for assigned hotels to deliver a safe Guest and Member experience.
- An Area Safety Manager will also be required to assist in investigations and liaise with local enforcement officials.
- A Security and Safety Manager will also be required to carry out full investigations and audit the hotel to ensure health and safety compliance.
- Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage the internal and external guest accident/incident records by applying standard legal practices where necessary
- Guide the investigative process relative to criminal activities at the Property Level
- Manage health and safety, food safety, fire safety, security, trading standards, public health, housing, and disability within allocated hotels
- Assist in investigations at hotel level and provide advice for the protection of the company's owned and managed assets
- Liaise with local enforcement officials on statutory routine inspections and accident investigation
- Analyze statistical accident data to allocate resources for high risk areas at hotels
- Provide support to operations, statutory specialist training, supplier approval and crisis management
- Manage overall safety, fire safety, security
- Implement safety risk management practices in line with the company's safety policy
- Actively reduce guest complaints relating to safety and fire safety
- Audit the hotel to confirm Health and Safety/Food Hygiene compliance
- Train Safety issues to managers, supervisors and colleagues
- What are we looking for?
- A Assistant Safety and Security Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
- To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Five or more years in Security or related experienced required within the hospitality industry
- Effective time management skills
- Supervisory skills
- Positive attitude
- Good communication skills and people skills
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own
- Ability to deal effectively with all team members and guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information
- Experience in Safety and Security Management
• Fire Safety Management/Risk Assessment
- Ability to make decisions independently, complete in-depth investigations and act as expert in Safety and Security within the hotels
- Communicate with team members to assist in their personal development through identification of individual training needs, development or support
- Participate in necessary training and request training to meet development needs
- Ability to read, listen and communicate effectively in English both verbally and in writing in order to ascertain and document important information
- Thorough knowledge of the hotels floor plans and layout of the building(s), function rooms and working knowledge of the city and surrounding area
- Ability to use a variety of programs on the computer in order to prepare correspondence, produce reports and presentations and communicate via email
- Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift
- Visual ability to observe team members in the work place, analyze operations and detect situations of concern with regard to both team member and guest behaviors
- High school graduate or equivalent
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- University degree in security and safety
• Fire Safety Management/Risk Assessment
- Knowledge of safety regulations
- Previous experience with Hilton Security and Safety standards
- What will it be like to work for Hilton?
- Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
- For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
- Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
- Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
- And, our amazing Team Members are at the heart of it all!
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