Assistant Relationship Manager - TWC Partially Secured
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Key skills for this role
About the Role
Approvals from WRM, declines & amendments - Timely completion of NTB CPs as and when assigned - Timely completion of renewals (T-30 days) - Initiating renewal information request 60 days prior to expiry date and ensuring information is obtained before 30 days or escalated to next level.
Key Skills for This Role
Full Job Posting
Overview
- Approvals from WRM, declines & amendments
- Timely completion of NTB CPs as and when assigned
- Timely completion of renewals (T-30 days)
- Initiating renewal information request 60 days prior to expiry date and ensuring information is obtained before 30 days or escalated to next level.
- MRS to be updated immediately on receipt of audited financials or triggering of any DRI event
- CP quality – Manager & CRM Feedback
- Ensure all client queries and transactions referred are handled promptly and efficiently.
- Active portfolio management and analytics
- CP expiry report (No expiry beyond 30 days, no expired CPs without extension / justifications)
- Monitoring of Overdue / Excesses, Account irregularity reports
- MER expiry (No Primary & Secondary beyond 30 days)
- Covenants (No o/s covenants beyond 60 days)
- CBRB / Cheque returns (Review & Action taken)
- Management of Early Alert Process
- Any exceptions to be timely escalated/highlighted to all relevant stakeholders.
- Timely completion of quarterly RCSA report through coverage of 100% of identified risks.
- No adverse audit comments for the area of operation
- Transaction monitoring (Review as per process of DTR and other monitoring mechanism)
- Ensure all EDD/compliance queries are actioned promptly and in line with bank’s policy
- Recommend process improvement
- Register, Track and resolve complaints
- Timely completion of special tasks/projects assigned by the unit from time-to-time basis
- Migrating all customers to online channels (active users)
- Cross sell of various products
- Feedback from line manager / Customer/CRM
- Shadowing the KPI achievement of tagged RMs
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