Assistant Relationship Manager
Role Overview
Reporting to the Senior Relationship Manager, you'll support the growth and success of our external partnership network while helping ensure clients receive high-quality services aligned with the Aged Care Quality Standards.
Working collaboratively with Relationship Managers, Care Partners, clients, families, and external partners, you'll provide administrative, operational, and client support across the entire care journey. You'll also assist with financial processes, data management, reporting, stakeholder engagement, and continuous improvement initiatives.
Key Skills for This Role
Full Job Posting
The Opportunity
Permanent full-time opportunity | Monday to Friday | Based at our Clayton office with flexible working arrangements that support work-life balance
At Australian Unity Home Health, we're committed to helping older Australians live independently and confidently in their own homes. As an Assistant Relationship Manager, you'll play a vital role in supporting our Relationship Managers, Care Partners, clients, and external partners to deliver exceptional care outcomes.
This is an exciting opportunity for a highly organised, customer-focused professional who enjoys building relationships, coordinating activities, and making a meaningful difference in people's lives.
About the Role
Reporting to the Senior Relationship Manager, you'll support the growth and success of our external partnership network while helping ensure clients receive high-quality services aligned with the Aged Care Quality Standards.
Working collaboratively with Relationship Managers, Care Partners, clients, families, and external partners, you'll provide administrative, operational, and client support across the entire care journey. You'll also assist with financial processes, data management, reporting, stakeholder engagement, and continuous improvement initiatives.
Key Responsibilities
- Support Relationship Managers and Care Partners with client and partnership coordination activities
- Build and maintain positive relationships with Relationship Partners, clients, families, and internal stakeholders
- Coordinate meetings, prepare documentation, presentations, and communication materials
- Manage and maintain accurate records, reporting, and CRM data
- Process invoice approvals, purchase requests, and assist with budget monitoring activities
- Conduct welcome calls and client check-ins to support satisfaction and service quality
- Assist with issue resolution, follow-up actions, and continuous improvement initiatives
- Contribute to reporting, audits, compliance activities, and stakeholder reporting requirements
- Support onboarding, training, and knowledge sharing across the team
- Assist with projects and technology initiatives that enhance client outcomes and operational effectiveness
What You'll Bring
Experience in administration, coordination, customer service, account management support, or relationship management
Strong stakeholder engagement skills with the ability to build trusted relationships
Excellent verbal and written communication skills
Exceptional organisational skills with the ability to manage multiple priorities in a fast-paced environment
High attention to detail and accuracy across documentation, reporting, and data management
Demonstrates strong digital literacy and confidence using multiple systems, platforms, and technology tools in a fast-paced environment
Experience using CRM systems and Microsoft Office applications
Exposure to invoice processing, purchase approvals, budget monitoring, or financial administration
A proactive, solutions-focused approach and commitment to delivering outstanding customer experiences
Experience within aged care, home care, healthcare, community services, or a related industry will be highly regarded
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan
Requirements
- Experience in administration, coordination, customer service, account management support, or relationship management
- Strong stakeholder engagement skills with the ability to build trusted relationships
- Excellent verbal and written communication skills
- Exceptional organisational skills with the ability to manage multiple priorities in a fast-paced environment
- High attention to detail and accuracy across documentation, reporting, and data management
- Demonstrates strong digital literacy and confidence using multiple systems, platforms, and technology tools in a fast-paced environment
- Experience using CRM systems and Microsoft Office applications
- Exposure to invoice processing, purchase approvals, budget monitoring, or financial administration
- A proactive, solutions-focused approach and commitment to delivering outstanding customer experiences
- Experience within aged care, home care, healthcare, community services, or a related industry will be highly regarded
About Australian Unity
Member-owned Australian wellbeing company providing health insurance, home care, aged care, wealth and community services.
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