Assistant Outlet Manager - Arabic Speaking

General Role

Outlet Operations

• Support the Outlet Manager in overseeing the daily operation of the assigned dining outlet, ensuring smooth, efficient, and consistent service.
• Lead daily briefings, communicate operational priorities, menu knowledge, wellness offerings, and guest preferences.
• Ensure the outlet is maintained to the highest standards of cleanliness, presentation, ambiance, and readiness throughout service.
• Monitor reservations, seating arrangements, guest flow, and table management to maximize both guest satisfaction and operational efficiency.
• Ensure all opening, operating, and closing procedures are completed accurately.

Guest Experience & Mindful Hospitality

• Deliver warm, intuitive, and personalized service that reflects Miraval's philosophy of mindfulness and genuine care.
• Build authentic relationships with guests through thoughtful conversation, attentive listening, and anticipation of their needs.
• Provide exceptional service to Arabic-speaking guests, ensuring culturally appropriate communication and hospitality.
• Handle guest concerns, complaints, and service recovery promptly and professionally.
• Promote Miraval dining concepts, wellness cuisine, specialty beverages, and destination experiences confidently and authentically.

Leadership & Colleague Development

• Supervise, coach, motivate, and develop outlet colleagues during daily operations.
• Support onboarding, departmental training, and continuous coaching to ensure colleagues consistently meet Hyatt and Miraval service standards.
• Foster an environment built on collaboration, inclusion, respect, accountability, and continuous improvement.
• Assist with colleague performance feedback and recognition initiatives.
• Lead shifts confidently in the absence of the Outlet Manager.

Operational Excellence

• Ensure compliance with Hyatt brand standards, Miraval service philosophy, and Food & Beverage operating procedures.
• Monitor service quality, food presentation, beverage standards, and overall guest satisfaction.
• Work collaboratively with Culinary and Stewarding teams to ensure seamless dining experiences.
• Maintain accurate shift reports, guest feedback records, and operational documentation.
• Ensure compliance with food safety, hygiene, sanitation, and HACCP standards.

Financial & Inventory Management

• Assist in controlling departmental expenses while maintaining exceptional guest experiences.
• Monitor beverage, operating supply, and equipment usage to minimize waste.
• Support inventory counts, stock rotation, ordering, and receiving procedures.
• Assist in achieving departmental financial goals through effective labor and operational management.

Health, Safety & Sustainability

• Ensure safe working practices are consistently followed by all colleagues.
• Support Miraval's sustainability initiatives by minimizing waste, encouraging responsible resource usage, and promoting environmentally conscious operations.
• Ensure compliance with all health, safety, fire, hygiene, and sanitation regulations.

Qualifications

• Diploma or Degree in Hospitality Management, Food & Beverage Management, or a related field preferred.
• Minimum 3–5 years of Food & Beverage experience within luxury hospitality, including at least 1–2 years in a supervisory role.
• Previous experience in luxury resorts or wellness destinations is an advantage.
• Strong leadership, coaching, and team development skills.
• Excellent guest engagement and interpersonal communication skills.
• Strong operational knowledge of restaurant service, food and beverage standards, and luxury dining experiences.
• Ability to remain calm and make sound decisions in a dynamic operational environment.
• Fluent in Arabic and English, both spoken and written.
• Proficiency in MS Office and hotel POS systems is preferred.

Work Environment

• Wellness Destination Resort located in Shura Island.
• Working indoor and outdoor as required.
• Ability to stand and walk for extended periods throughout service.
• Ability to lift and carry trays, supplies, and operational equipment as required.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.