Assistant Night Front Desk Manager

About Curio Collection by Hilton Hotels

Qualifications

• What It Takes to Make the Stay
• At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
• A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Here's what you'll do during a typical day:
• As an Assistant Night Front Desk Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Night Front Desk Manager is responsible for managing the first impressions of our Guests therefore, must perform the following tasks to the highest standards:
• Oversee Front Office operations during the night shift, ensuring exceptional guest service and smooth hotel operations.
• Act as the main point of contact for guests, including VIPs, resolving enquiries, complaints, and emergencies.
• Complete Night Audit duties and ensure compliance with financial, cash handling, and credit control procedures.
• Lead, coach, and develop the Front Office team through training, performance management, and regular feedback.
• Ensure compliance with health & safety, security, fire, and company policies through regular checks and audits.
• Manage staffing levels, rotas, and departmental costs to meet operational and budget requirements.
• Deputise for the Front Office Manager and Hotel Management team when required, taking responsibility for the hotel overnight.