Assistant Manager-Scheduling
Key Skills for This Role
Full Job Posting
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job Description
Education: Any Graduation or Diploma
Experience: 7-8 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.
Roles & Responsibilities
- Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning.
- Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights.
- Perform statistical analyses and forecasting techniques and glean critical insights and trends.
- Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs.
- Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.
- Effectively manage internal & external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies.
- Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutions.
- Lead and mentor multiple teams lead by one or more Assistant Managers or Deputy Managers.
- Effectively coach and mentor the team of planners and schedulers within your span.
- Strategic Thinker who constantly looks for areas of development to improve revenue, reduce cost and strongly influence the account P&L.
- Ability to work closely with finance team by providing timely and accurate information for financial forecasting and budget creation.
Skills
- Excellent communication skills, including ability to write concise technical docs and present ideas.
- Excellent Analytical and Organizational skills
- Ability to work with cross functional teams
- Above average knowledge of Microsoft Excel
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About Sagility
Healthcare-focused business process management and technology solutions provider.
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