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Assistant Manager - Quality Excellence

exl Service.com (India) Private Limited
Uttar Pradesh, IND
Full-time
Manager · 3–6 years experience
Hybrid
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Bachelor Degree in relevant field with 3 - 6 years of relevant experience

Responsibilities

  • Review Operations Standards Documents (OSDs), Quality Standards Documents (QSDs), SOPs, policies, process maps, and related controlled documents for completeness, accuracy, consistency, and compliance alignment.
  • Analyze OSD content and supporting evidence to identify control gaps, missing information, outdated references, process deviations, and documentation inconsistencies.
  • Partner with process owners to close gaps in process documents, update required sections, and maintain clear version history and approval evidence.
  • Perform ongoing compliance reviews and sample-based checks to assess adherence to QSD, approved processes, contractual requirements, and applicable internal standards.
  • Support internal and external audits by preparing evidence, validating documentation, tracking observations, and coordinating timely closure of action items.
  • Facilitate approved process and documentation changes, communicate requirements, and monitor implementation through closure.
  • Review and comprehend business, regulatory, contractual, and quality requirements received from stakeholders and translate them into review checkpoints.
  • Maintain compliance trackers, action logs, review calendars, dashboards, and management reports using Excel and PowerPoint.
  • Conduct root-cause discussions for recurring documentation or compliance issues and support corrective and preventive action plans.
  • Escalate material gaps, overdue actions, and emerging risks to the Manager with clear facts and recommended next steps.
  • Ownership and accountability for assigned reviews and closures.
  • Collaborative approach with process owners, Quality, Operations, Legal, Risk, and other stakeholders.
  • Professional judgment, confidentiality, integrity, and willingness to challenge gaps constructively.
  • Learning agility and ability to adapt to revised standards, templates, and compliance expectations.

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