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Assistant Manager - Quality Analyst

exl Service.com (India) Private Limited
Chennai, IND
Full-time
Manager · 5+ years experience
Hybrid
Discovered 2 days ago

Full Job Posting

Qualifications

  • Should be Graduate
  • Should have worked as a Quality Controller for AR Analysis for at least one year with medical billing service providers or should have minimum 5 years’ experience as AR Analyst
  • Must have very good knowledge of medical billing and be confident in process knowledge.
  • Experience in the end-to-end Healthcare process for the audit
  • Adapting to new situation challenges whenever required.
  • Adhere to all company policies and procedures. YEARS OF EXPERIENCE:
  • Minimum 1 year of experience as Quality Analyst or having 3+ years of experience as AR Analyst
  • POSITION RELATIONSHIPS:
  • Reports directly to the Assistant Manager
  • WORKING HOURS:
  • 40 hours per week as Full-time employee
  • Shift time: 12 PM IST - 9 PM IST
  • Weekends Off
  • TELECOMMUTER/INTERNET REQUIREMENT:
  • High Speed internet connection at home, must be broadband with minimum of 100 MBPS Speed or above
  • Must understand and adhere with telecommuter policy
  • Must have power backup to mitigate power outage
  • Adhere to all company policies and procedures.

JOB RESPONSIBILITIES:

  • Review the work performed by AR Analyst team and document any quality issues.
  • Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.
  • Participate in developing process documentation.
  • Provide feedback and work with the training team to provide remedial training.
  • Always be at the forefront of ethical behavior and never be a bystander. Recognize and respect cultural diversity.
  • Adapt communication to an individual’s ability to understand. • Use medical terminology appropriately.
  • Respond to communications received within a reasonable time frame.
  • Project a professional manner and image.
  • Adhere to ethical principles.
  • Demonstrate initiative and responsibility.
  • Work as a team member.
  • Efficient Time Management.
  • Prioritize and perform multiple tasks.
  • Adapt to change, including new hours of operation and methodology.
  • Attend functional team meetings and mandatory in-service education.
  • Maintain proper observation and adherence to company policies and procedures.
  • KNOWLEDGE, SKILLS, AND EXPERIENCE:
  • Should have worked as a Quality Controller for AR Analysts for at least one year with AR analyst for providers or should have worked more than 6 years as AR analyst
  • Must have very good knowledge of AR and be confident in process knowledge.
  • Experience in the end-to-end Healthcare process
  • Adapting to new situation challenges whenever required.
  • Adhere to all company policies and procedure LEGAL and COMPLIANCE:
  • Maintain patient and company confidentiality.
  • Practice within the scope of education, training, and personal capabilities.
  • Document company documents (hard copy and electronic) accurately.
  • Use appropriate guidelines for releasing information.
  • Maintain awareness of US federal and US state health care legislation and regulations, PHI, HIPAA
  • Always be at the forefront of ethical behavior and never be a bystander.
  • Recognize and respect cultural diversity.
  • Adapt communication to an individual’s ability to understand.
  • Use medical terminology appropriately.
  • Adhere to all company policies and procedure
  • LEGAL and COMPLIANCE:

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