Assistant Manager – PropTech (Yardi Voyager)

Overview

Assistant Manager – PropTech

Proptech Strategy & Digital Roadmap

• Drive the digital roadmap for the real estate business by delivering innovative PropTech solutions aligned with business objectives.
• Identify opportunities to improve operational efficiency through digital transformation initiatives.
• Manage real estate project management systems and other business-critical applications supporting the business unit.

Yardi System Administration

• Administer, configure, maintain, and optimize the Yardi platform, including software updates, customizations, and enhancements.
• Manage user accounts, security roles, permissions, and system access.
• Ensure data accuracy, integrity, and consistency across all Yardi modules.
• Support the implementation of new Yardi modules and platform enhancements.
• Monitor system performance and recommend continuous improvements.

Application Support & Business Systems

• Provide functional and technical support to business users by troubleshooting and resolving Yardi-related issues.
• Generate financial, operational, leasing, and management reports using Yardi reporting tools.
• Collaborate with cross-functional teams to integrate Yardi with other enterprise applications.
• Maintain application availability and ensure SLA compliance for all property business applications.

Vendor & Stakeholder Management

• Serve as the primary point of contact for all Yardi-related technical matters.
• Manage external support vendors, procurement activities, budgets, and service contracts.
• Work closely with business stakeholders to prioritize enhancements and deliver technology initiatives.
• Coordinate end-to-end execution with business users, procurement teams, and technology vendors.

Governance & Compliance

• Develop and maintain system documentation, workflows, SOPs, and operational procedures.
• Ensure compliance with company policies, governance standards, and industry regulations.
• Support continuous process improvement initiatives across PropTech platforms.

Requirements

• Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.
• Proven hands-on experience with Yardi Voyager (mandatory).
• Experience with Yardi RENTCafe, Yardi Leasing, or other Yardi modules is highly preferred.
• Strong understanding of property management and real estate business processes.
• Experience in system testing, troubleshooting, implementation, and issue resolution.
• Proven project management experience delivering system upgrades and application enhancements.
• Excellent analytical, problem-solving, and communication skills.
• Ability to communicate technical concepts effectively to business stakeholders.
• Yardi or other property management software certifications are desirable.
• UAE work experience is highly preferred.
• Arabic language proficiency is an advantage.

Required Skillset

• Expertise in Yardi Voyager administration and PropTech platforms.
• Strong understanding of property management, leasing, and real estate operational workflows.
• Experience integrating enterprise applications and business systems.
• Strong reporting, data management, and system optimization capabilities.
• Application lifecycle management, troubleshooting, and user support expertise.
• Vendor management, budgeting, procurement, and SLA management experience.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent documentation, governance, communication, and presentation abilities.