Assistant Manager Operations - tMart

Overview

Job Description

Operational Execution & Process Support

• Support the implementation and monitoring of operational processes to ensure efficiency,
• productivity, and service quality.
• Oversee daily operations within assigned areas (e.g., dark stores, fulfillment, last-mile logistics,
• customer experience).
• Ensure adherence to standard operating procedures (SOPs) and company policies.
• Identify operational issues and escalate or resolve them in a timely manner.
• Assist in monitoring inventory accuracy, order fulfillment rates, and delivery timelines.
• Conduct regular field visits across assigned areas to audit operations, ensure on-ground compliance, and identify improvement opportunities.

Performance Monitoring & Reporting

• Track and analyze key operational KPIs such as order accuracy, delivery SLAs, waste, and
• productivity.
• Prepare regular reports on operational performance and highlight improvement areas.
• Support data-driven decision-making by providing insights and recommendations.

Team Supervision & Coordination

• Supervise and support frontline teams, ensuring productivity and adherence to schedules.
• Assist in onboarding, training, and coaching of operations staff.
• Foster a positive and performance-driven work environment.
• Coordinate staffing and shift planning to meet operational requirements.

Process Improvement & Efficiency

• Identify inefficiencies and support the implementation of process improvements.
• Work closely with the Operations Manager to execute improvement initiatives.
• Support cost-control measures while maintaining service quality.

Cross-Functional Collaboration

• Coordinate with internal teams such as supply chain, category, customer service, and finance to
• ensure smooth operations.
• Act as a point of contact for operational issues and ensure timely resolution.

Technology & Systems Usage

• Ensure accurate use of operational systems (e.g., inventory management, order management
• systems).
• Support system adoption and provide feedback for enhancements.
• Maintain data accuracy and integrity across systems.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a
• related field.

Experience

• 3–5 years of experience in operations, preferably in e-commerce, quick commerce, retail, or
• logistics.
• Experience in managing frontline teams and day-to-day operations.
• Exposure to warehouse, fulfillment, or last-mile delivery operations is a plus.

Skills

• Strong organizational and execution skills with attention to detail.
• Good analytical and problem-solving abilities.
• Ability to work in a fast-paced, dynamic environment.
• Effective communication and interpersonal skills.
• Proficiency in operational tools, Excel, and data reporting.
• Hold a driving license and have a car