oracle
Assistant Manager-Operations (Odigeo Voice)
IGT Solutions
IND
Full-time
Manager · 3–6 years experience
Onsite
Discovered 1 months ago
Full Job Posting
Requirements:
- 3–6 years of experience in Travel BPO operations with team handling exposure.
- Strong knowledge of travel processes (Airlines, OTA, GDS preferred).
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage targets in a fast-paced environment.
- Proficiency in MS Office and reporting tools.
- Graduate and above
Key Responsibilities:
- Manage and mentor operations teams to achieve productivity, quality, and SLA targets.
- Monitor daily performance metrics and implement improvement initiatives.
- Handle client coordination, escalations, and process compliance.
- Drive process efficiency, customer satisfaction, and operational excellence.
- Support training, workforce planning, and team development activities.
About IGT Solutions
IT Services & Consulting16400 employeesFounded 1998
A privately held Indian customer-experience and technology-services provider delivering AI-enabled business operations for global enterprises.
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