Assistant Manager - Operations
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Lead and manage AP & Buyer operations across Accounts Payable and Buyer functions, ensuring accuracy, compliance, and SLA adherence.
- Drive team performance and productivity, setting targets, monitoring KPIs, and ensuring high-quality service delivery in a high-volume environment.
- Act as the primary escalation point, resolving complex issues and ensuring effective stakeholder and vendor management.
- Strengthen process governance and controls, ensuring compliance with accounting standards, internal policies, and audit requirements.
- Collaborate with global stakeholders, suppliers, and cross-functional teams to enhance operational efficiency and customer satisfaction.
- Lead reporting and analytics, delivering dashboards and insights to support decision-making and performance improvements.
- Champion continuous improvement, automation, and digital transformation initiatives across AP and procurement processes.
- Develop and mentor team members, driving capability building, coaching, and a high-performance culture.
Qualifications and Experience
- Graduation in Commerce (any stream) or diploma with a minimum of 15 years of education.
- 4-6 years of experience in Accounts Payable, Procurement, Buyer Operations, or related field.
- Prior experience working on ERP/AP and procurement systems such as PeopleSoft, Cadency, Ariba, Oracle, or similar platforms.
- Strong knowledge of Accounts Payable processes, including GAAP/STAT principles, accrual accounting, liability reconciliations, and SOX compliance.
- Good understanding of procurement lifecycle, including purchase requisitions (PR), purchase orders (PO), sourcing support, and supplier management.
- Experience in stakeholder and vendor management, including handling escalations and ensuring service delivery.
- Strong analytical, reporting, and problem-solving skills with the ability to work in a high-volume environment.
Key Skills and Competencies
- Strong leadership, team management, and stakeholder handling skills
- Expertise in AP and Buyer operations
- Sound knowledge of accounting principles (GAAP), AP cycle, reconciliations, and compliance
- Experience in PR/PO lifecycle, vendor/supplier management, and procurement operations
- Proficiency in ERP systems (PeopleSoft, Oracle, SAP/Ariba, Cadency) and MS Excel
- Strong analytical, problem-solving, and reporting (KPIs/dashboards) skills
- Ability to manage escalations, controls (SOX), and process governance
- Focus on continuous improvement, automation, and digital initiatives (RPA/AI)
- Excellent communication skills with good understanding of U.S. business culture
- Adaptable, detail-oriented, and effective in high-volume, fast-paced environments
- Knowledge of Lean Principles and Application
- As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
- Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
About MetLife
Global provider of insurance, annuities, and employee benefits.
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