Assistant Manager/Manager | Information Technology | Digital Applications

About Deloitte

Our Purpose

• Deloitte makes an impact that matters.
• Every day we challenge ourselves to do what matters most—for clients, for our people, and for society.
• We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth.
• We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture.
• We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
• Our shared values guide the way we behave to make a positive, enduring impact:
• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact
• During Your Tenure As a Manager/Assistant Manager – Information Technology – Digital Applications, You Will Demonstrate And Develop Your Capabilities In The Following Areas
• Provide first-line support for D365 application (intake and ticket management in ServiceNow, including request logging, triage, and user communication)
• Validation of user tickets, issues, requirements to ensure completeness, confirms severity, and resolve issues that can be handled at first level.
• Escalate ServiceNow tickets to Deloitte India D365 support team via Azure DevOps when second-level investigation or engineering action is required
• Continuous monitoring and governance of D365 tickets to ensure resolution as per priority and within SLAs
• Capture recurring issues and business context to improve the overall application quality and user experience
• Upskilling on existing resources
• Periodic review of user access and license utilization
• Review and approval of releases / code deployments via Azure DevOps
• Support internal, external audit related requirements for D365 application
• Responsible for engaging and interacting with the Deloitte Finance teams and extended organization with a focus on expediting issues resolution

Leadership Capabilities

• Builds own understanding of our purpose and values; explores opportunities for impact.
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
• Understands expectations and demonstrates personal accountability for keeping performance on track.
• Actively focuses on developing effective communication and relationship-building skills.
• Understands how their daily work contributes to the priorities of the team and the business.

Qualifications

• Bachelors / master’s degree (B.E./ B.Tech./ MCA) or equivalent
• 8 Years of experience in Application development and support experience, including but not limited to
• Expertise with Microsoft Dynamics 365 (D365) application with following modules:

• Finance & Operations

• Project Management

• Time & Expense Management

• Payroll processing
• Good knowledge of Azure DevOps – code deployment, branching, pipelining, review and approval of deployment requests etc
• Working experience of D365 reports, integrations & APIs
• Working experience of D365 user accesses and license requirements
• Excellent analytical and troubleshooting skills to diagnose application issues
• Working experience with Microsoft GP (Great Plains) will be an advantage
• Awareness and capability of appropriate communications with multiple teams.
• Will utilize effective communications with patience and customer service skills in situations with impatient users