Assistant Manager - Learning & Development
Role Overview
Maximize learning by providing a creative and efficient environment for training delivery.
Key Skills for This Role
Full Job Posting
Primary Responsibilities
- Assist with creating, implementing, and facilitating the hotel training plan and budget aligned with hotel goals and strategy.
- Conduct annual training needs analysis and coordinate with department managers to identify training opportunities.
- Initiate, coordinate, deliver, and follow up on hotel training activities.
- Build partnerships with hospitality industry associations, external training companies, and academic institutions.
- Maintain training records, participant information, and an ongoing training calendar.
- Develop and manage an internal resource library of videos, books, and magazines.
- Support new-hire orientation and integration.
- Assist with implementing new policies, procedures, and standards.
- Prepare and submit training reports.
Other Responsibilities
- Follow hotel fire, life safety, and emergency procedures.
- Attend assigned briefings, meetings, and training sessions.
- Perform other reasonable duties assigned by management.
Role Focus
Maximize learning by providing a creative and efficient environment for training delivery.
Knowledge and Experience
- Bachelor's degree in Human Resources Management or Hotel Management.
- At least three years of training or facilitation experience.
- Excellent reading, writing, and oral proficiency in English.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
Competencies
- Strong leadership, interpersonal, negotiation, and training skills.
- Excellent communication and customer contact skills.
- Results- and service-oriented approach with attention to detail.
- Ability to multitask and work effectively in stressful, high-pressure situations.
- Team player and builder with a motivating, self-starting approach.
Hotel Overview
Mercure Chennai Sriperumbudur is an international hotel in the Sriperumbudur-Oragadam industrial area and automobile hub.
The hotel offers all-day dining, meeting spaces, a fitness center, a travel desk, and entertainment facilities.
The hotel is near major corporations, information technology companies, and regional cultural and historical attractions.
About AccorHotel
Global hospitality group managing a vast network of hotel brands.
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