Assistant Manager - Learning & Development

Role Overview

Education and Experience

• A 2-year degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration or a related major, 1 year of relevant professional experience and certified trainer status is accepted.
• Alternatively, a 4-year bachelor's degree in a related field and certified trainer status are accepted with no work experience required.

Training Administration

• Promote training programs and help employees identify behaviors that contribute to service excellence.
• Support ongoing training so employees understand guest expectations.
• Observe service behaviors, provide feedback and support training cadre activities.
• Monitor enrollment and attendance and meet participants to assess progress and concerns.

Training Evaluation

• Partner with operational leaders to assess technical and leadership skills.
• Review comment cards, guest satisfaction results and other data to identify improvement areas.
• Measure learning transfer from courses to operations and incorporate adult learning principles.

Program Planning

• Identify performance gaps and work with managers to implement appropriate training.
• Adjust training methodology and retrain employees when appropriate.
• Align training programs with business indicators, brand values and continuous improvement.
• Develop training that improves service performance and communicates expectations.

Training Budget Support

• Assist with training budget development and manage expenses in alignment with Human Resources and property financial goals.
• Use a P-card when appropriate to control and monitor departmental expenditures.

Workplace and Schedule

• The position is listed as full time and not remotely located.
• The role is associated with a Marriott property in Hyderabad, Telangana, India.