Assistant Manager

Bachelor s degree in business or any other related field

The role is responsible for managing end-to-end customs clearance, shipment coordination, documentation control, broker management, authority follow-up, warehouse coordination, and operational reporting to ensure smooth import/export clearance, timely, goods receipt, compliance with regulatory requirements, and continuous improvement of shipment lead time and service performance.

Monitor and extract new shipments from internal platforms such as DBS, M&M, and in-transit email updates on a daily basis.

Segregate shipments among clearing brokers based on shipment category, business needs, destination, and urgency.

Assign shipment categories and share required shipment details with the relevant clearing agents.

Coordinate new shipment handover to brokers and ensure required documentation is received and actioned on time.

Manage virtual destination requests in coordination with the DSP team and communicate container destination details to clearing agents.

Send pre-arrival notifications to warehouse teams across all DCs to ensure readiness for inbound shipments.

Track shipment arrival status with warehouse teams and brokers to ensure shipments are received, arrived, and goods-receipted correctly.

Check and share air and road shipment emails, including required shipping documents such as packing lists and sea waybills when needed.

Perform daily checks through FASAH reports to confirm shipment clearance status and readiness for sale.

Follow up with warehouse teams on shipments under Q-block status and review related reports such as Iqbal Report.

Verify SFDA shipment status to determine whether items are released, under review, or require further action.

Ensure warehouse teams receive items under Q-block status when SFDA release is still pending.

Coordinate with SFDA inspectors and provide warehouse location details for sample collection when required.

Follow up on lab test payments by ensuring brokers share proof of payment for required laboratory tests.

Manage shipment-related quality issues such as rusted or damaged containers by coordinating with shipping lines, quality teams, IMS, and brokers.

Liaise directly with relevant authorities to resolve clearance issues, regulatory requirements, and compliance matters.

Cross-check with IMS and warehouse teams on quality-related receiving issues, including batch discrepancies, missing items, and excess quantities.

Support SALAM shipments within the assigned clearance scope.

Update sea shipment tracker files and PO sheets with new shipment details.

Maintain and update the daily SFDA tracking sheet with new shipments and status updates.

Review daily DOR operation sheets per broker to track shipment progress and pending actions.

Update container tracking sheets based on cleared shipments and actual operational status.

Maintain virtual destination tracking sheets based on DSP feedback.

Update transportation tracking files shared with brokers and follow up on broker actions.

Update the delivery plan report with new shipments and refresh the daily delivery plan schedule.

Conduct daily health checks on in-yard container reports to maintain clean records and support zero in-yard container targets.

Prepare and update critical shipment reports for the DSP team.

Send freight invoices to brokers and support documentation completion.

Prepare COR slides and operational reports for internal review.

Follow up with IMS teams regarding missing documents required for customs clearance.

Ensure brokers receive the required documents in advance to complete virtual requests and clearance activities on time.

Coordinate with Tax, RSA, Finance, Warehouse, IMS, DSP, Quality, and broker teams to resolve operational blockers.

Engage with internal and external stakeholders to supervise daily clearance tasks and ensure smooth execution.

Maintain regular communication with clearing agents to monitor shipment status, pending documents, delivery plans, and operational performance.

Monitor clearing agent delivery and operational performance on a daily basis.

Lead daily DOR meetings with clearing agents to review shipment status, pending actions, and operational issues.

Participate in OPC calls to review missing documents, shipment KPIs, and clearance performance.

Conduct monthly face-to-face broker performance review meetings.

Track and review lead time KPIs, demurrage, detention, and clearance-related delays.

Support performance improvement initiatives with brokers to reduce clearance lead time and avoid unnecessary cost.

Coordinate export shipments from Saudi warehouses to other OPCs.

Follow up on export documentation, shipment readiness, and broker support requirements.

Support cross-market shipment coordination by ensuring documents, clearance requirements, and timelines are aligned.