Assistant Manager, Identity & Access Management (UAE National)

Overview

Job Purpose

• IAM Operations & Access Governance

• Independently manage end‑to‑end IAM requests including user onboarding, access modification, role assignment, and off‑boarding (EOS / LWD).
• Ensure access is granted strictly on least privilege, HR designation, and approved business justification.
• Execute and supervise role removals, account disabling, and deletions across enterprise applications in line with IAM standards.
• Handle high‑priority and bulk access requests while meeting defined SLAs and escalation expectations.

• IAM Systems & Application Onboarding

• Own IAM requirements during new system onboarding and handovers, ensuring security matrices, user manuals, and IAM documentation are complete and approved.
• Validate that roles are aligned to HR roles, dual controls (maker‑checker), and dynamic segregation of duties.
• Participate in UAT, sign‑off, and post‑go‑live stabilisation activities for new or enhanced applications.

• Policy Compliance, Audit & Risk Support

• Ensure IAM processes comply with internal policies, regulatory expectations, and audit requirements.
• Support internal, external, and regulatory audits by providing evidence, walkthroughs, and remediation actions.
• Track and close IAM‑related audit observations and ensure no system is handed over with open IAM findings.

• Access Reviews & Certifications

• Execute and support periodic user access certification reviews (e.g., RSA IGA, application‑level reviews).
• Analyse certification outcomes, follow up on exceptions, and ensure timely remediation.
• Provide management updates on certification status, risks, and trends.

• Stakeholder & Vendor Management

• Act as the primary IAM point of contact for Business, Technology, HR, and external vendors.
• Coordinate with IAM platform vendors (e.g., RSA / IGA) to resolve fulfilment issues, retries, and technical constraints.
• Provide clear guidance and decisions during conflicts between business urgency and security governance.

• Process Improvement & Documentation

• Maintain IAM process documents, functional specifications (FSDs), and operating procedures.
• Identify control gaps, process inefficiencies, or automation opportunities and propose improvements.
• Contribute to IAM strategy, roadmap enhancements, and maturity improvements on IGA solution.

Education and Experience