Assistant Manager - Human Resources

Key Responsibilities

• Business Partnership Partner with business leaders to understand talent priorities and deliver HR solutions aligned with business strategy Provide data-driven insights on workforce trends, productivity, attrition, and engagement Support organizational design and workforce planning 2. Employee Experience & Engagement (EVP Focus) Drive initiatives that enhance employee experience across the lifecycle (hire-to-retire) Champion a people-first culture by promoting inclusivity, well-being, and recognition programs Actively listen to employee feedback and implement engagement strategies aligned with EVP 3. Performance & Development Drive performance management processes, ensuring goal alignment and fair evaluation Support leadership development, capability building, and succession planning Promote a continuous learning culture aligned with career growth aspirations 4. Talent Development Collaborate with LMD to design learning to align with business needs Identify skill gaps and support capability-building initiatives 5. Employee Relations & Governance Manage employee relations issues with fairness, empathy, and compliance Ensure adherence to company policies, labor laws, and ethical standards Support investigations, conflict resolution, and disciplinary processes 6. Change Management & Transformation Act as a change champion during organizational transformations Support communication and adoption of new initiatives, tools, and practices Enable a culture of innovation and agility 7. HR Analytics & Reporting Track key HR metrics (attrition, retention, engagement scores, diversity metrics) Provide insights and recommendations to improve workforce outcomes Key Success Metrics Employee engagement scores Attrition and retention rates Quality of hire and onboarding experience Performance management effectiveness Business stakeholder satisfaction Skills & Competencies Core HR Competencies Strong business acumen and HR analytics capability Employee relations and conflict resolution skills Knowledge of labor laws and compliance Behavioral Competencies (Aligned to EVP) People-first mindset with high empathy Strong collaboration and stakeholder management Agility and adaptability in a fast-paced environment Innovation mindset with continuous improvement focus High integrity and confidentiality Qualifications & Experience MBA/PGDM in Human Resources or equivalent 5–8 years of experience in HRBP or generalist roles (preferably in BPM/ITES/Services industry) Experience managing frontline/operations-driven workforce is an advantage Comfortable to work in Shifts – Night Shifts preferred (US window)