Assistant manager Housekeeping

Company Description

Job Description

Key Responsibilities

• Assist in planning, organizing, and coordinating daily housekeeping operations.
• Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.
• Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.
• Ensure housekeeping standards and procedures are consistently followed to maintain quality service.
• Manage inventory and ordering of cleaning supplies, linens, and guest amenities.
• Help schedule staff shifts, manage attendance, and participate in performance reviews.
• Train new housekeeping team members and conduct refresher training sessions.
• Handle guest complaints and special requests in a prompt, courteous manner.
• Support in ensuring compliance with health and safety regulations and sanitation standards.
• Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service

Qualifications

• High school diploma or equivalent
• 2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role
• Strong leadership and interpersonal skills
• Excellent organizational and time management abilities
• Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, HotSOS) is a plus
• Ability to handle multiple priorities and work under pressure