Assistant Manager Front Desk
Full Job Posting
Qualifications
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- In addition, this role requires the following minimum qualifications:
- Experience in hotel operations or guest services, ideally in a supervisory role.
- Strong leadership and team management skills.
- Excellent communication with a guest-focused approach.
- Calm under pressure with practical problem-solving abilities.
- Proficient in hotel systems (PMS) and operational procedures.
- Able to work a flexible schedule, including nights, weekends, and holidays.
- Multi-linguistic skill is a plus.
Responsibilities
- Here’s what you’ll do during a typical day:
- Deliver Guest Excellence: Respond promptly to guest inquiries, complaints, and special requests, ensuring a seamless and satisfying experience.
- Support Daily Operations: Oversee front office, housekeeping, and F&B functions to maintain smooth, high-standard hotel operations.
- Coordinate Across Teams: Facilitate clear communication between departments to align on guest needs and operational priorities.
- Resolve Issues Proactively: Handle escalated guest concerns and operational challenges with professionalism and efficiency.
- Manage Emergencies: Assist in crisis situations, ensuring guest safety and adherence to hotel protocols.
- Report & Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.
Preferred Qualifications
- Multi-linguistic skill is a plus.
About Hilton
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