Assistant Manager - Facility Management

About Business:

Responsibilities

• Incharge - Facility Management OM
• Building Operations Management:
• Oversee daily operations of the property, ensuring all activities are carried out efficiently.
• Ensure proper functioning of utilities, including electrical, plumbing, HVAC systems, and fire safety equipment.
• Horticulture Maintenance:
• Supervise landscaping and horticultural activities to maintain the aesthetic appeal of the property.
• Coordinate with vendors or teams to ensure timely care of plants, lawns, and other green areas.
• Billing and Vendor Coordination:
• Manage billing processes, including utility bills, maintenance fees, and other associated costs.
• Ensure timely collection of payments from tenants and service providers.
• Facility Maintenance:
• Conduct regular inspections to identify maintenance needs and address them promptly.
• Supervise housekeeping, security, and other on-site teams to ensure adherence to quality standards.
• Tenant Management:
• Address tenant concerns and resolve complaints to ensure high satisfaction levels.
• Act as the primary point of contact for tenants regarding operational matters.
• Compliance and Safety:
• Ensure all activities are compliant with safety regulations and statutory requirements.
• Maintain accurate records for audits and inspections.
• Team Coordination:
• Supervise on-site staff, including housekeeping, security, and maintenance personnel.
• Ensure all teams perform their duties effectively and maintain high service standards.
• Reporting and Documentation:
• Maintain records of maintenance schedules, complaints, and billing.
• Provide regular reports to senior management on property performance and operational status.
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• P&L Management
• Own and manage the Profit & Loss (P&L) for the assigned business/function, ensuring achievement of revenue, profitability, and margin targets.
• Drive annual budgeting, forecasting, and business planning in alignment with organizational objectives.
• Monitor revenue, operating expenses, project costs, margins, and overall financial performance against approved budgets.
• Identify opportunities for cost optimization, revenue enhancement, and profitability improvement.
• Conduct periodic financial reviews and analyze variances against budget/forecast, initiating corrective actions where required.
• Ensure effective working capital and cash-flow management, including receivables, payables, and cost controls.
• Establish and track key financial and operational KPIs/MIS for effective management decision-making.
• Partner with Finance and other functions to ensure accurate financial reporting and appropriate financial controls.
• Compliance Responsibilities
• Ensure adherence to all applicable statutory, regulatory, legal, and organizational policies relevant to the business/function.
• Maintain compliance with internal SOPs, delegation of authority, financial controls, and governance frameworks.
• Ensure timely completion of required statutory filings, licenses, approvals, renewals, and regulatory documentation, as applicable.
• Coordinate with Legal, Finance, Taxation, Secretarial, and other relevant stakeholders to address compliance requirements and risks.
• Support internal and external audits and ensure timely closure of audit observations and corrective/preventive actions.
• Identify potential financial, operational, contractual, and regulatory risks and implement appropriate mitigation measures.
• Maintain accurate documentation and records to ensure audit readiness and regulatory compliance.
• Promote a strong culture of ethics, governance, accountability, and compliance across the team.
• Key Stakeholders - Internal
• Finance Team
• Security Team
• Safety
• Construction Team
• Projects Team
• Key Stakeholders - External
• Government Bodies
• Police
• Tenants/ Customers
• DISCOM
• Vendors
• The Incharge - Facility Management O&M is responsible for managing the day-to-day operations of an assigned building or project. This includes overseeing essential services such as horticulture, billing, maintenance, and ensuring smooth execution of all on-site activities. The role ensures tenant satisfaction by maintaining high standards of service delivery and operational efficiency while adhering to established policies and procedures.