Assistant Manager

Overview

Responsibilities

• Support the Store Manager in the day to day running of the salon.
• Deliver an exceptional client experience from check-in through to check-out.
• Manage appointments, optimise the salon schedule, and ensure artists' diaries are running efficiently.
• Handle client enquiries and resolve complaints professionally, ensuring the highest levels of customer satisfaction.
• Support the management of team rota's, annual leave, and appointment schedules.
• Complete daily financial reconciliation and ensure all sales records are accurate.
• Drive retail sales, treatment packages, and upselling opportunities across the team.
• Monitor daily and weekly sales performance and support action plans to achieve store targets.
• Conduct daily team briefings to communicate sales targets, promotions, and business updates.
• Maintain accurate client records and ensure consultation forms and customer profiles are up to date.
• Support inventory management to ensure retail and professional stock levels are maintained.
• Proactively manage maintenance issues and ensure the salon always meets Brau's presentation standards.
• Ensure all company SOPs, operational procedures, and hygiene standards are consistently followed.
• Support compliance with government requirements, audits, and salon documentation.
• Step into Front of House duties whenever required and provide support across all areas of the business.
• Lead by example, motivate the team, and contribute to a positive, high-performing salon culture.

Requirements

• Minimum 2 years' experience in a management or senior Front of House role within the beauty, spa, hospitality, or luxury retail industry.
• Strong leadership skills with the ability to motivate, coach, and develop a team.
• Passion for delivering exceptional customer service and creating memorable client experiences.
• Commercially minded with a proven ability to drive sales, retail performance, and team targets.
• Excellent organisational skills with the ability to multitask in a fast-paced environment.
• Experience using salon booking systems and reporting software.
• Strong communication and problem solving skills.
• Flexible to work rotating shifts, weekends, and public holidays.
• Knowledge of salon services, beauty products, and operational best practices is highly desirable.

Why Join Brau?

• Join one of the UAE's leading luxury beauty brands.
• Be part of an ambitious and fast growing business.
• Work in a premium salon environment with a passionate and supportive team.
• Opportunities for career progression and professional development.
• Ongoing training and leadership development.
• Competitive salary, commission, and employee benefits.
• If you're a natural leader with a passion for people, luxury service, and driving results, we'd love to hear from you.