Assistant Manager - D2C -Digital Sales Ops
Role Overview
Assistant Manager – DTC Sales & Operations joining the D2C – Digital team at Fossil Group in Bangalore, India
Hybrid position based in the Bangalore office, required onsite Monday through Thursday with remote flexibility on Fridays
Reports directly to the Manager – DTC Sales & Operations
Focus on accelerating DTC performance across international markets by optimizing commercial outcomes, customer experience, and operational excellence
Key Skills for This Role
Full Job Posting
Role Overview
Assistant Manager – DTC Sales & Operations joining the D2C – Digital team at Fossil Group in Bangalore, India
Hybrid position based in the Bangalore office, required onsite Monday through Thursday with remote flexibility on Fridays
Reports directly to the Manager – DTC Sales & Operations
Focus on accelerating DTC performance across international markets by optimizing commercial outcomes, customer experience, and operational excellence
Commercial Performance & Growth
- Drive commercial performance and P&L outcomes for assigned markets or business units, focusing on revenue, profitability, and financial targets
- Develop and execute DTC strategies in partnership with Merchandising, Marketing, Planning, Finance, and Operations teams
- Analyze pricing, promotions, inventory, margins, and customer trends to identify opportunities for sustainable growth
Performance Analytics & Insights
- Own weekly and monthly DTC performance reporting and translate KPIs into actionable business recommendations
- Monitor revenue, traffic, conversion rate, average order value, return rates, and other key e-commerce metrics
- Build intuitive dashboards and data visualizations using Looker Studio, Tableau, Google Analytics, or similar BI tools
- Present insights and recommendations to senior stakeholders to support informed commercial decisions
Strategic Projects & Operations
- Lead strategic DTC initiatives by defining business problems, analyzing data, and delivering scalable solutions
- Evaluate the impact of pricing changes, promotional campaigns, customer behavior, return trends, and other commercial programs
- Support demand planning and forecasting through analysis of sales trends, category performance, inventory, margins, and customer insights
Global Collaboration & Market Intelligence
- Partner with global Site Merchandising, Planning, Analytics, Finance, and IT teams to deliver strategic and operational priorities
- Build strong relationships across global markets and time zones to ensure alignment and timely execution
- Monitor e-commerce trends, emerging technologies, competitive benchmarks, and consumer behavior to identify new growth opportunities
- Translate market and competitive insights into recommendations that enhance customer experience and business performance
Candidate Profile
- 5+ years of experience in DTC Sales & Operations, digital commerce, or a related e-commerce function
- 2+ years of experience leading or managing a team
- Strong analytical and data visualization skills with proficiency in Excel, Google Analytics, Looker Studio, Tableau, or similar BI tools
- Strong understanding of e-commerce KPIs, customer journeys, conversion funnels, and commercial performance
- Experience working with D2C websites and global markets, preferably within a multi-market environment
- Effective communication and ability to build strong stakeholder relationships across functions, markets, and time zones
- Proactive, collaborative, and commercially minded approach to problem-solving
- Ability to translate complex data into clear insights and actionable recommendations
What We Offer
- Opportunities to work on high-impact DTC and digital commerce initiatives across global markets
- Exposure to cross-functional collaboration with international teams and business leaders
- Learning and development opportunities to support professional and career growth
- Employee product discounts across Fossil Group brands
- Inclusive, collaborative, and values-driven workplace
- Opportunity to contribute to the growth of a global lifestyle brand through digital innovation and customer-focused commerce
About Fossil Group
International team delivering innovative watches, jewelry, and leather goods
Committed to long-term value creation driven by technology and core values: Authenticity, Grit, Curiosity, Humor, and Impact
Equal Employment Opportunity Employer dedicated to non-discrimination in all employment practices
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