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Assistant Manager Customer Relations OPS - Retail Credit Management Operations Group

TALENTMATEDubai, UAEYesterdayEntry
Entryfulltime

Skills

LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
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About This Role

Job Description

  • Preparation of Developer/DLD documentation for TD registration and mortgage creation.
  • To facilitate DLD transaction for Mortgage Loan portfolio in Land Dept, trustee offices & ADM. Ensuring laid down processes, policies are adhered to enable collateral perfection for the existing and new Mortgage lending.
  • To facilitate the Developer relationship management and acquire information for stage payments, SOA, project completion statuses etc. Ensure queries raised with developer are followed through and closed within agreed time period.
  • Follow up with developer for DSR initiation and documentation completion. Post submission of DSR follow through with Sales/DLD for title deed procurement. Customer coordination effectively to ensure the transfer process is completed with due diligence adhered.
  • Effective communication / escalation to Unit Manager / Sales Managers for pending cases. Effective customer coordination to ensure that transfer process is completed within TAT.
  • Coordination with internal stake holders, sales, risk, business etc., on a day to day BAU requirement/requests and provide necessary assistance.
  • Timely follow up and completion of tasks with Developer/ DLD & Third party ensuring timely closure.
  • Liability clearance with other financial institutes, follow up / collection of property documents and submission to internal Ops team. Raise red flag in case of exceptions.
  • Safe Custody of original property documents and ensure secured documents archival rules are adhered to.
  • Knowledge sharing with internal team post meetings with Developer / DLD on projects etc. as appropriate.

Job Details

Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.mashreq.com/rise Job Function: Management Company Industry/

Sector: Banking

What We Offer

About The Company Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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