Assistant Manager

Key Responsibilities

• Assist the Restaurant Manager in overseeing daily operations to ensure smooth business flow and the production and service of high-quality food and drinks by a well-trained team.
• Ensure operational excellence by following standard operating procedures and maintaining food safety and hygiene standards.
• Help analyze restaurant performance through audits and contribute to the creation of action plans for improvements.
• Foster positive guest relationships by ensuring fast, accurate service and assisting with complaints when needed.
• Help control food, paper, and labor costs to align with restaurant goals, and assist with inventory and cash handling procedures.
• Assist in restaurant ordering, inventory control, and scheduling, ensuring that all tasks are completed on time.
• Support the Restaurant Manager with payroll tasks, timecard reviews, and compliance with applicable legislation.
• Contribute to performance analysis and lead initiatives to enhance restaurant performance.
• Assist in building and maintaining positive relationships with the local community and engage in corporate social responsibility programs.
• Help establish security procedures to ensure the safety of team members and guests.
• Recruit, train, and develop new and existing team members while motivating them to meet targets.
• Assist with setting personal and team goals, maintaining open communication, and encouraging a positive team environment.
• Support the Restaurant Manager in managing disciplinary actions and ensuring fair management of offenses.
• Ensure compliance with health and safety legislation, conduct regular workplace inspections, and train the team on PPE and safe work practices.
• Assist in reporting and investigating work-related injuries and enforcing health and safety policies.
• Keep the Restaurant Manager informed of any hazards and contribute suggestions for improvements.
• Please note that this is not an exhaustive list of duties, and additional tasks may be assigned as necessary.

Qualifications

• Proven experience in a fast-service restaurant setting, with a strong understanding of restaurant operations.
• Strong leadership, communication, and team management skills.
• Ability to support and motivate a team to achieve goals.
• Excellent problem-solving abilities and attention to detail.
• Must be able to stand for long periods, lift and carry up to 25 lbs., and perform tasks involving reaching and bending.

Compensation & Benefits

• Flexible scheduling
• Employee meal discount or free food
• Premium rate of pay
• Health benefits (available to full-time employees after 6 months)
• Pension plan (available to full-time employees after 12 months)

Requirements

• * Completion of a college or other program related to hospitality or food and beverage service management is usually required.
• * Several years of experience in the food service sector, including supervisory experience, are required.

Company Information