Assistant Manager
Role Overview
Lead and motivate a Pret A Manger outlet team to deliver strong customer service and consistent brand standards.
Coach and develop the team, improve mystery shopper and store review results, and take ownership of sales and profit performance.
Key Skills for This Role
Full Job Posting
About Emirates Leisure Retail
Emirates Leisure Retail operates food and beverage retail brands across multiple countries, including Costa Coffee, Pret A Manger, and homegrown concepts.
Emirates Leisure Retail and MMI are subsidiaries of the Emirates Group and describe their values as Honesty, Excellence, Respect, and Opportunity.
Job Purpose
Lead and motivate a Pret A Manger outlet team to deliver strong customer service and consistent brand standards.
Coach and develop the team, improve mystery shopper and store review results, and take ownership of sales and profit performance.
Key Responsibilities
- Role-model Pret values, create a positive team culture, and bring energy to the team and customers.
- Ensure in-house, legal, and compliance training is completed on time, including journals, reviews, and graduation milestones.
- Maintain a clean, safe, and well-maintained shop.
- Deliver Pret’s 6 Key Points of Service consistently.
- Review performance, identify opportunities, and create practical action plans to improve profitability.
- Coach the team to put customers first and improve mystery shopper results.
- Follow financial processes and controls to protect the business and support accountability.
- Use daily reports, including Coffee Manning, Till Manning, and Hot Food Plan, to maximize sales opportunities throughout the day.
- Lead team briefs, one-to-ones, and staff meetings, and contribute to area meetings.
Required Experience and Skills
- At least 3 years of proven experience running a site independently and owning day-to-day operations and performance.
- Strong communicator able to influence, connect, and build relationships across business levels.
- Able to thrive in a fast-paced, high-energy environment and lead teams.
- Confident leader who develops people and drives performance.
- Able to inspire, motivate, and empower a diverse team.
- Comfortable using data and insights to make decisions and adapt to changing business needs.
- Interested in innovation, strong leadership, and continuous improvement.
Why Join Us
- Shop roles offer opportunities for growth and best-in-class customer-service training.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Emirates Leisure Retail
Entry Level Opportunity - Barista
, UAE
Emirates Leisure Retail is seeking entry-level baristas to prepare drinks and deliver welcoming, high-quality customer service. Previous barista or café experience and cash-handling or POS knowledge are desirable, while
Entry Level Job Opportunity - Waiter
, UAE
Emirates Leisure Retail is hiring a waiter to provide efficient service while maintaining guest comfort and safety. The role calls for customer-facing service, clear interaction with guests and teammates, and flexibility
Senior HR Administrator (Government Liaison)
, UAE
The employer is seeking an experienced UAE Government Liaison specialist to manage visas, permits, approvals, and government compliance across HR operations. The role requires at least five years of UAE PRO or government
منصب مدير التسويق، مطعم سليم تشيكنز الإمارات
, UAE
تبحث الشركة عن مدير تسويق يقود إطلاق علامة سليم تشيكنز في الإمارات ويبني حضورها المحلي منذ الافتتاح الأول. يتطلب الدور نحو خمس سنوات من الخبرة، منها سنتان في المطاعم أو التجزئة أو علامة استهلاكية سريعة النمو، مع إجادة ال
Entry Level Opportunity - Barista
, UAE
Entry Level Job Opportunity - Waiter
, UAE
Senior HR Administrator (Government Liaison)
, UAE
منصب مدير التسويق، مطعم سليم تشيكنز الإمارات
, UAE