Assistant Lodge Manager

Key Responsibilities

• Support in overseeing daily site operations across culinary, housekeeping, front desk, maintenance coordination, travel administration, and guest services.
• Serve as a key point of contact for the client and service provider on day-to-day operational matters.
• Help ensure services are delivered in line with contractual scope, company standards, and client expectations.
• Support the timely resolution of guest concerns, service issues, and operational escalations.
• Culinary: support meal service execution, dining flow, bagged meals, and coordination with kitchen leadership.
• Housekeeping: support room inspections, cleaning standards, and readiness of guest rooms and common areas.
• Front Desk / Accommodations: support check-in/check-out, room assignments, guest communications, and issue tracking.
• Maintenance Coordination: log, communicate, and follow up on maintenance and safety-related work orders.
• ERP / Administration: maintain records, reports, purchase requests, inventory updates, and site documentation. Act as the fire warden in case of an emergency.
• Travel & Reservations: coordinate travel enquiries, flights, room reservations, arrivals/departures, and rooming updates.
• Support onboarding, training, scheduling, and performance follow-up across departments.
• Ensure associates are in their assigned areas and completing required tasks.
• Support payroll, timesheets, labour tracking, and expense control as assigned.
• Support compliance with company, clients, and legislative health and safety requirements.
• Participate in inspections, incident reporting, corrective actions, and quality processes.
• Help maintain standards for service quality, sanitation, and safe work practices.
• Coordinate flight manifests, shuttle schedules, and crew-change day flows with Workforce/Travel.
• College diploma in hospitality/operations (or equivalent experience).
• Minimum 3 - 5 years of progressive management experience in hospitality, remote camp operations, or similar fields.
• Post-secondary education in business, hospitality, or a related discipline preferred.
• WHMIS and other relevant safety certifications (or willingness to obtain).
• Valid driver’s license and ability to travel as required.
• Proven success leading 300+ person teams and operating within defined budgets and KPIs.
• Exceptional attention to detail; clear written and verbal communication; customer‑service mindset.
• Ability to manage competing priorities calmly in a fast-paced, remote environment.

Physical Demands

Other Skills and Competencies

• Proven leadership and supervisory experience in hospitality, remote camp, or related operations.
• Strong client service focus with excellent interpersonal and communication skills.
• Financial management skills, including budgeting, forecasting, and cost control.
• Proficient in Microsoft Office Suite and operational management tools.
• Strong understanding of Health & Safety compliance.
• Ability to work independently with minimal direct supervision during remote shifts.
• Cultural sensitivity and adaptability in diverse team environments, including collaboration with Indigenous and Inuit staff

Working Conditions

Requirements

• Proven leadership and supervisory experience in hospitality, remote camp, or related operations.
• Strong client service focus with excellent interpersonal and communication skills.
• Financial management skills, including budgeting, forecasting, and cost control.
• Proficient in Microsoft Office Suite and operational management tools.
• Strong understanding of Health & Safety compliance.
• Ability to work independently with minimal direct supervision during remote shifts.
• Cultural sensitivity and adaptability in diverse team environments, including collaboration with Indigenous and Inuit staff