Assistant Housekeeping Manager (Element West Bay Doha)

Position summary

Preferred qualifications

• At least 1 year of related work experience is preferred.
• At least 1 year of supervisory experience is preferred.

Core work activities

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Complete inspections and ensure corrective actions; maintain quality expectations and standards.
• Keep knowledge of OSHA regulations current and oversee lost-and-found procedures.
• Prepare assignments using rooms to clean immediately and prospective checkout lists; communicate room status to the Front Desk.
• Inventory stock, maintain linen and guest supplies, and assist with supply orders within budget.
• Ensure staff have proper supplies, equipment, and uniforms; coordinate room maintenance with Engineering.
• Support inspection programs for guestrooms and public spaces and supervise housekeeping-related areas when senior managers are absent.
• Observe employee service behavior and give feedback to improve performance.
• Handle guest problems and complaints, seek supervisory support when needed, and review guest satisfaction feedback with employees.
• Comply with loss-prevention, company, safety, security, fire, hygiene, and health policies; report hazards, accidents, injuries, and maintenance problems.

Physical and operational requirements

• Move, lift, carry, and place items up to 55 pounds without assistance and heavier items with assistance.
• Push and pull loaded housekeeping carts and machinery over sloping and uneven surfaces; reach, bend, twist, stoop, and handle objects of varying sizes.
• Stand, sit, kneel, or walk for extended periods during a work shift and use fine motor skills and hand-eye coordination.
• Enter and find work information using computers or point-of-sale systems and read and visually verify information in different formats.

Conduct and service expectations

• Maintain a professional appearance and hygiene, wear the correct uniform and name tag, and report punctually.
• Protect confidential information and company assets; provide courteous, professional guest service.
• Build positive working relationships, communicate clearly, respond to employee concerns, and contribute to training and meetings.
• Perform other reasonable duties as requested by supervisors.

About the employer