Assistant Housekeeping Manager

Role summary

Housekeeping operations

• Supports operations across guest rooms, suites, public areas, and back-of-house spaces.
• Coordinates room assignments, cleaning priorities, and colleague deployment based on occupancy, arrivals, departures, VIP movements, and operational needs.
• Inspects rooms, corridors, pantries, public areas, and service areas to confirm standards are met.
• Monitors cleaning progress and ensures arrival, priority, and VIP rooms are inspected and released on time.
• Conducts daily briefings on occupancy, priorities, VIP arrivals, guest preferences, requests, and departmental updates.

Team, guest, and department coordination

• Leads, trains, coaches, and develops housekeeping team leaders, room attendants, and other colleagues.
• Coordinates with Front Office, Engineering, Laundry, Security, and other departments on room readiness, maintenance, linen, and guest requests.
• Ensures VIP rooms, suites, amenities, and personalized guest preferences are prepared accurately and on time.
• Responds to guest requests and concerns, provides service recovery and follow-up, and escalates when necessary.
• Monitors staffing, duty rosters, attendance, productivity, and overtime to use workforce resources efficiently.

Resources, safety, and improvement

• Controls linen, guest supplies, cleaning materials, equipment, and inventories to limit wastage and maintain stock levels.
• Reports and follows up on maintenance defects, damaged items, and safety concerns.
• Maintains hygiene, sanitation, chemical handling, workplace safety, security, key control, lost-and-found, and departmental procedures.
• Supports budgeting and cost control by monitoring expenses, productivity, inventory consumption, and resource use.
• Supports performance reviews, training plans, recruitment, onboarding, and succession development.
• Reviews guest feedback, inspections, room discrepancies, and operational reports to identify trends and implement improvements.
• Keeps pantries, linen rooms, offices, storage areas, trolleys, and back-of-house facilities organized, secure, and maintained.
• Assumes departmental responsibility in the Housekeeping Manager’s or Director’s absence to maintain operations across shifts.

Education and experience

• Bachelor’s degree or diploma in Hospitality Management, Housekeeping Operations, Hotel Management, or a related discipline.
• At least 4–5 years of relevant housekeeping experience, including 1–2 years in a supervisory or assistant managerial role in a luxury hospitality environment.

Operational qualifications

• Strong knowledge of housekeeping operations, room inspections, public-area standards, linen management, inventory control, chemical handling, and workplace safety.
• Proven experience supervising Team Leaders and Room Attendants and managing training, performance, productivity, scheduling, and colleague development.
• Strong attention to detail, organization, communication, problem-solving, and guest-relations skills, including professional handling of escalated concerns.
• Good operational awareness and proficiency with Microsoft Office, property-management systems, and housekeeping applications.
• Knowledge of budgeting and cost control is preferred.