Assistant General Manager
Role Overview
Leads strategic and operational efforts for inbound and outbound operations at a distribution center.
Reports to the General Manager and works with distribution center leaders to support safe, efficient operations, staff management, and customer service.
Drives safety, service, quality, and cost performance while fostering engagement, empowerment, and problem-solving.
Key Skills for This Role
Full Job Posting
Role overview
Leads strategic and operational efforts for inbound and outbound operations at a distribution center.
Reports to the General Manager and works with distribution center leaders to support safe, efficient operations, staff management, and customer service.
Drives safety, service, quality, and cost performance while fostering engagement, empowerment, and problem-solving.
Responsibilities
- Collaborate with the General Manager on strategies to improve efficiency and productivity.
- Own daily management-system activities, review KPIs, and guide team responses to trends.
- Lead warehouse leaders and associates and support engagement, decision-making, and problem-solving.
- Ensure safety and policy compliance and promote continuous improvement.
- Coordinate across departments to meet customer demands and improve performance.
- Analyze metrics, identify process improvements, and support budget, cost, equipment, and facilities management.
- Resolve escalated customer concerns and stay informed about industry developments.
Minimum qualifications
- High school diploma or equivalent.
- At least five years' experience in a distribution center or similar environment.
- At least three years' experience in management or leading teams.
- Familiarity with warehouse operations and logistics software such as WMS or ERP systems.
- Strong leadership, organization, problem-solving, adaptability, communication, and customer-service abilities.
Preferred qualifications
- Bachelor's degree in business administration, logistics, or a related field.
- Seven or more years' distribution center experience and five or more years' management or team-leadership experience.
- Experience with quality functions such as inspection, control, assurance, or audits.
- Lean Six Sigma, project management, and tools such as MS Office, Promapp, Power BI, or Visio.
Leadership expectations
Embody the values of service, performance, influence, respect, innovation, and teamwork.
Communicate proactively, focus on customer success and outcomes, think strategically, and develop high-performing teams.
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