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betterteam

Assistant General Manager

City Barbeque
Carmel, USA
Full-time
Mid
Onsite
USD 60000-65000 yearly / year
Discovered 1 months ago

Full Job Posting

  • Leads operational planning and execution to grow guest counts and sales.
  • Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts.
  • Maximizes profits by controlling expenses within established budget guidelines and thru using productivity & efficiency tools for food and labor costs.
  • Ensure his/her restaurant meets or exceeds City Barbeque operations, sanitation, and quality standards.
  • Ensures all equipment and facilities comply with Brand Standards and all government regulations and takes corrective action when required.
  • Utilizes Voice of Guest feedback to improve service execution by communicating and coaching the team effectively.
  • Ensures all guest survey callbacks and corporate feedback comments are resolved appropriately and closed out in the system promptly.
  • Ensures the management team is progressing in the development of skills defined in the City Map.
  • Conducts 1-on-1 meetings with the management team regularly.
  • Provides coaching and feedback on an ongoing basis.
  • Reinforces core values consistently.
  • Develops employees through corporate training programs, individual development plans, and assignments; provides coaching and constructive feedback to employees as needed.
  • Uses consistent practices in managing performance problems, accurately and consistently documenting performance issues, confronting teammates regarding performance, and reporting to HR when necessary in a timely order.
  • Leads management team to understand the pulse of the team using the employee survey process and reacts appropriately to improve the position as a premier employer in the marketplace.
  • Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
  • Move throughout the restaurant for extended periods (up to 10-12 hours per day).
  • Move 50 lbs. for distances of up to 10 ft.
  • Understand and respond to team members' and guests’ requests in a loud environment.
  • Perform basic math and understand finances and cost management.
  • High school equivalency required; college coursework preferred.
  • Previous supervisory and hospitality industry experience preferred.
  • Proficient communication in English (verbal and in writing).
  • Proven track record of success as a restaurant manager.

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