Assistant Front Office Manager

Role overview

Responsibilities

• Assist the Head of Front Office with managing the department.
• Uphold service standards and support an exceptional guest experience.
• Develop and implement customer-satisfaction strategies with the leadership team.
• Supervise front desk operations, including check-in, check-out, and guest interactions.
• Ensure procedures and protocols support efficient operations.
• Lead and motivate the Front Office team.
• Resolve guest concerns promptly and promote attention to detail.
• Coordinate with other departments to optimize hotel operations.
• Stay informed about industry trends and best practices to improve services.
• Contribute to team training and attend leadership meetings about performance and improvements.
• Follow environmental, health, and safety policies and procedures.

Requirements

• Ability to assist in managing all aspects of a hotel front office department.
• Ability to supervise and support front desk operations and lead a customer-focused team.
• Commitment to high service standards, guest satisfaction, and attention to detail.
• Ability to address guest concerns and coordinate effectively with other departments.
• Ability to uphold organizational environmental, health, and safety procedures.