Assistant Front Office Manager -DoubleTree by Hilton Resort & Spa Marjan Island
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Key skills for this role
About the Role
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
Key Skills for This Role
Full Job Posting
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day.
When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
Responsibilities
- Here's what you'll do during a typical day:
- Operations Management: Assist the Front Office Manager in overseeing the daily Front Office operations, ensuring compliance with hotel policies, procedures, and brand standards.
- Guest Services: Manage guest service activities, including reservations, registration, room allocation, room inventory, check-in, check-out, and the prompt resolution of guest inquiries and concerns to ensure a seamless guest experience.
- Guest Satisfaction & VIP Relations: Monitor guest satisfaction levels and feedback, implement service improvements, and ensure regular and VIP guests receive personalized and memorable experiences.
- Revenue Optimization: Maximize room occupancy and revenue through effective inventory management, upselling initiatives, and promotion of hotel services, facilities, and loyalty programs.
- Team Development & Administration: Support departmental operations through effective planning, recruitment, training, and team development.
- Workforce Planning: Monitor staffing levels and schedules to ensure adequate coverage in line with business demands.
- Systems & Compliance: Ensure the proper use of front office equipment and property management systems while maintaining operational efficiency and compliance with established procedures.
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of
Hospitality
.
Acting with
Integrity
and always doing the right thing.
Inspiring others through
Leadership
.
A belief that
Teamwork
drives the best outcomes.
A sense of
Ownership
and accountability.
And a focus on the
Now
- , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- The Following Capabilities And Qualifications Would Be Advantageous
- Previous supervisory experience within a Front Office environment, preferably in the hospitality, hotel, leisure, or retail sector.
- Strong proficiency in hotel systems, property management systems (PMS), and Microsoft Office applications.
- Commercially focused with the ability to identify revenue opportunities and support sales initiatives.
- Excellent leadership, interpersonal, and communication skills with the ability to build effective working relationships.
- Strong sense of accountability, professionalism, and resilience in a fast-paced environment.
- Demonstrated commitment to delivering exceptional guest service and enhancing the overall guest experience.
- Ability to work effectively under pressure while maintaining attention to detail and service standards.
- Well-groomed and professional appearance, reflecting the hotel's brand standards.
- Flexible and adaptable, with the ability to respond to changing operational requirements and business needs.
- Self-motivated with the ability to work independently as well as collaboratively within a team environment.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton?
Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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