Assistant Front Desk Manager - Four Seasons Resort and Residences Red Sea at Shura Island, Saudi Arabia
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About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About Four Seasons Resort and Residences Red Sea at Shura Island
Join the team at Four Seasons Red Sea Shura Island, where our purpose is to create extraordinary guest experiences through genuine care, warm hospitality, and exceptional service. We are committed to attracting, developing, and retaining the most talented professionals in the industry to deliver the legendary Four Seasons service.
What You Will Do:
- Supervise the Front Desk team to ensure smooth and efficient guest check-in and check-out procedures.
- Support the Front Office Manager in managing daily operations, scheduling, team development, and service standards.
- Resolve guest concerns and requests promptly with genuine care and effective service recovery.
- Ensure all guest preferences and special requests are accurately recorded and communicated across departments.
- Oversee training and mentoring of Guest Services Agents and support team members in daily duties.
- Assist in the development of front desk procedures and systems in preparation for the resort opening.
- Collaborate closely with Housekeeping, Concierge, Guest Experience, and other departments to ensure a flawless guest journey.
- Handle VIP arrivals and special occasions with personalized attention and elevated service.
- Monitor guest satisfaction scores and contribute to strategies for continuous improvement.
What You Bring
Experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment.
A hands-on, guest-focused approach with strong leadership and problem-solving skills.
Pre-opening experience is an advantage.
Excellent communication, interpersonal, and organizational skills.
Fluency in English & Arabic is required.
Knowledge and Skills
- Bachelor’s degree, preferably in Hospitality Management.
- Minimum of 2 years’ experience in a 5-star hotel or resort Front Office department.
- Strong working knowledge of hotel property management systems.
- A proactive and adaptable attitude with the ability to remain calm under pressure.
- Excellent attention to detail and guest service standards.
- Excellent communication skills, both verbal and written, in Arabic and English .
- Fluent in English and Arabic, with strong reading, writing, and oral proficiency.
- Locals only as per the Saudi labor law
What We Offer
- Competitive salary in a tax-free environment.
- Housing and transportation.
- 30 days of vacation plus public holidays.
- Paid home leave tickets.
- Complimentary meals and uniform cleaning.
- Medical and life insurance.
- Employee Assistance Program and worldwide complimentary room nights.
- Opportunities for growth and development.
- Additional family benefits.
Schedule & Hours
- Full-time role.
Requirements
- Bachelor’s degree, preferably in Hospitality Management.
- Minimum of 2 years’ experience in a 5-star hotel or resort Front Office department.
- Strong working knowledge of hotel property management systems.
- A proactive and adaptable attitude with the ability to remain calm under pressure.
- Excellent attention to detail and guest service standards.
- Excellent communication skills, both verbal and written, in Arabic and English .
- Fluent in English and Arabic, with strong reading, writing, and oral proficiency.
- Locals only as per the Saudi labor law
About Four Seasons
Global luxury hospitality management and hotel chain.
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