Concierge Agent

About Four Seasons

Location

• The role is at Four Seasons Hotel Abu Dhabi at Al Maryah Island, a waterfront hotel with accommodations, restaurants, and lounges.

About the role

Main duties

• Handle guest interactions professionally, accommodate requests, resolve complaints, and respond to inquiries about hotel services, events, personnel, and directions.
• Make recommendations based on local knowledge and hotel practices.
• Process packages, faxes, messages, and mail accurately and promptly.
• Work harmoniously and professionally with coworkers and supervisors.
• Keep restaurant, museum, attraction, map, and activity information current; maintain vendor contacts for guest information, tickets, and reservations.
• Store and retrieve guest luggage and packages.
• Use software to enter guest arrangements and ensure proper billing.
• Provide coverage for Guest Service, Business Center, and lobby operations when needed or busy.
• Troubleshoot basic in-room internet, TV movies, games, and web services.
• Coordinate with Guest Service colleagues on luggage, deliveries, and special requests.
• Complete other tasks assigned by hotel management.

What you bring

• At least one year of experience in a similar role in a luxury brand.
• Proficient in spoken, read, and written English.
• Arabic is a plus.
• Strong guest-service, interpersonal, verbal, and written communication skills.
• Ability to make recommendations and provide accurate directions and arrangements.
• Basic knowledge of Opera PMS or another hotel management system.

What is offered

• Competitive salary and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons properties, employee uniform dry cleaning, and employee meals.

Schedule and hours

• This is a full-time role.