Assistant Executive Housekeeper

Description

Key Responsibilities

• Supervise Housekeeping Department Staff to ensure that guests and customers,
• whether internal or external, receive prompt and courteous service, and to
• ensure adherence to hotel standards.
• On a daily basis, assign duties and special projects to Room Attendants / Public
• Area Cleaners, follow up on the progress and keep the Executive Housekeeper
• informed.
• Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and
• Repeated Guests and coordinate the flower requirements to these guests and
• other special requests.
• Inspect Floors / Public Areas to ensure that facilities, equipments and amenities
• are clean and are well maintained; verify the work performed by outside
• contractors to ensure compliance to their contract; and take corrective measures
• in order to meet Kempinski standards.
• Participate in the recruitment of new staff by screening and interviewing
• applicants.
• Identify the department training needs, develop the training plan and get the
• approval of Executive Housekeeper before the implementation of training.
• Keep the Housekeeping Staff informed on the daily operational activities and
• challenge and provide all information relevant to their job duties.
• Anticipate and maintain all equipments and supplies and assure their availability.
• Control usage of all amenities and cleaning supplies to ensure compliance to
• budget and ensure appropriate usage of equipments and tools.
• Handle comments and requests from guests and other departments to meet their
• satisfaction. Make recommendations to Executive Housekeeper on improving
• the services provided by the Housekeeping Department.
• Monitor housekeeping procedures including Lost and Found, Key Control,
• Security and Emergency procedures and Health and Safety procedures for
• employees and guests.
• Participate in various housekeeping projects such as general cleaning, which
• involve scheduling, inspections, records keeping, follow-up, and communication
• with other related departments.
• Assist the Executive Housekeeper in the preparation of the annual manning
• guide, the CAPEX budget and departmental budget in order to meet the business
• objectives.
• Accomplish several administrative duties related to the position such as attending
• meetings, writing reports, maintaining a daily log, etc.
• Additional responsibilities and tasks can be added at any time according to the needs of
• the business and of the hotel.

Skills, Knowledge and Expertise

• 3 to 5 years experience in a Housekeeping management
• position. Preferably in a 5 star hotel
• Include the skills the candidate must have to fill this Position:
• Operational knowledge of housekeeping equipment and
• machine, including washing machine, dry-cleaner,
• pressing machine.
• Knowledge on how to clean different fabric materials
• Knowledge of chemicals
• Knowledge and Skills on Cleaning techniques
• Knowledge on cleaning products, equipment and
• machine
• Knowledge on housekeeping procedures and standards
• Knowledge of Opera PMS

• Microsoft Office Applications

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Excellent communication and interpersonal skills with
• superb presentation and grooming
• Strong management skills and ability to inspire those in
• others
• Experience in revenue management would be an
• advantage
• Analytical and problem solving skills and execution of work

About Kempinksi