Assistant Director of Catering & Events - Event Operations

Overview

Assistant Director of Catering & Events

Event Operations

• team.
• The primary duties and responsibilities of this role are:
• Assist in system development and template drafting for Delphi configurations.
• Support drafting of the Meeting & Events user guide outlining general P&P, fees, and client facing standards.
• Contribute to the creation of departmental policies and procedures.
• Support the Director in managing the cost effective and efficient operation of the department within budget.
• Utilize Salesforce to track client preferences for repeat guests and groups.
• Collaborate with Sales on quarterly gifting programs for key clients.
• Assist in managing departmental budgets to ensure event spending remains aligned with financial targets.
• Assist in establishing accounting protocols for client invoice processing.
• Monitor timely issuance of invoices, payments received, and outstanding balances.
• Assist with Delphi management of Event Orders, ensuring proper setup for check processing, discounting, and posting by Banquets.
• Help establish P&P for Event Order drafting, distribution, and change protocols.
• Collaborate with Revenue Management on room block changes and additional requests.
• Assist in developing processes with Group Desk for rooming list input, change management, and billing disputes.
• Assist in drafting group resume templates for property wide communication.
• Work with hotel teams to establish group distribution emails.
• Assist in establishing and monitoring customer service goals.
• Conduct tours of banquet facilities, outdoor venues, and hotel areas for pre planning and large sales site visits.
• Support employee standards for group VIP meet & greets.
• Support the team in delivering Wynn Al Marjan Island s standards of quality, service, and guest satisfaction.
• Provide supervision, direction, and leadership to achieve departmental goals.