Assistant Director for Residential Programs and Services

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Full/Part time

Open until filled

Bachelor’s degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experience

• Master’s degree in higher education, student personnel or related field
• Minimum 10 years of experience living in a communal setting or working at an institution of high education (relevant experiences include but are not limited to being a camp counselor, resident assistant, graduate assistant, or hall director)
• At least 3 years of supervisory experience

• Capacity to manage multiple priorities, make informed decisions, and implement creative solutions in complex and autonomous environments.
• Demonstrated ability to build collaborative partnerships with faculty, staff, and campus stakeholders to advance departmental and university priorities.
• Strong organizational, analytical, and problem-solving skills to guide staff and improve operational effectiveness.
• Skilled at planning events that address the academic, developmental, and social needs of residential students.
• Proficiency with technology and data systems, including Microsoft Office programs, Blackboard and Housing Management Systems (e.g., StarRez and Advocate) to support daily operations and decision-making.
• Excellent oral and written communication skills with the ability to engage faculty, staff, students, parents, and administrators.
• Commit to a University Housing-first philosophy by promoting student success and supporting University Housing, Division of Student Affairs and University of Georgia missions and goals.
• Safeguard the physical security of University Housing facilities, protect sensitive information through adherence to cybersecurity polices and best practices, promptly report any security concerns or incidents, and promote a culture of security awareness to ensure secure on-campus residential communities.
• Embrace an entrepreneurial spirit by sharing opportunities to protect departmental resources and find cost savings.
• Be present and on time for all scheduled work, communicating proactively for unavoidable absences and adhering to policies and procedures for leave requests, as these are crucial for overall productivity, team morale and operational efficiency.
• Provide a positive student experience by being courteous, caring, patient, flexible and working to resolve issues or problems in a timely manner. Collaborate with team members across University Housing, as needed, and communicate issues to supervisors.
• Maintain a positive and productive environment by consistently following department, campus and USG policies and procedures.
• Designated as Essential Personnel Pool (meaning may be asked to report to work) for the purposes of maintaining critical operations during inclement weather or other emergency situations. Employees in this role may be required to report to work when the University is closed or operating under modified conditions.
• The employee will be contacted by their supervisor (or designee) with instructions on when and where to report and what duties will be necessary. Communication will occur via the employee’s primary contact information on file (phone, email, or other agreed-upon method).
• The designation of Essential Personnel Pool will be reviewed annually during the performance evaluation period to ensure alignment with operational needs.
• Participate in departmental “all hands-on deck” events (e.g., move-in, move-out, residence hall emergencies).

• Respond to crisis situations in various buildings which may involve being present for long periods of time.
• Sit at a desk and computer for moderate periods of time.
• Lift and carry up to 40 lbs.
• Verbally communicate via telephone and in person.
• Organize and compare a large amount of data with attention to detail.
• Interpret and apply policies and procedures.
• Remember circumstances and changes.
• Focus on and complete detail-oriented tasks.
• Frequently walk-through residential facilities, which includes climbing stairs.

Is driving a responsibility of this position?

Is this a Position of Trust?

Does this position have operation, access, or control of financial resources?

Does this position require a P-Card?

Is having a P-Card an essential function of this position?

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Credit and P-Card policy

• Train, supervise and evaluate two (2) to five (5) full-time Residence Hall Directors, with potential indirect supervision of up to eight (8) graduate assistants.
• Work with staff to coordinate the selection, training and evaluation of graduate and undergraduate student staff, including resident assistants and residential belonging assistants.
• Establish and direct area goals that support unit, departmental, divisional, and university priorities.
• Guide staff through change, fostering accountability, and aligning team efforts with departmental and university priorities.

Percentage of time

• Collaborate with the RPS leadership team to design, implement, and assess the residential curriculum and academic initiatives.
• Lead designated collateral assignments within the unit, such as student staff training and recruitment, conduct and care, or emergency preparedness, ensuring effective implementation and alignment with departmental priorities.
• Serve as an active member of the RPS leadership team, providing guidance in strategic planning, decision-making, and the advancement of unit priorities.
• Engage in regular meetings with campus partners to support the needs of residents.
• Advance departmental, divisional, and university strategic goals by serving on committees, task forces, and other professional development initiatives.

Percentage of time

• Serve in weekly on-call rotation, offering direction, consultation, and support to live-on staff during crisis situations.
• Lead response efforts for emergencies and unexpected events that disrupt community operations, including making critical decisions in escalating situations.
• Ensure appropriate follow-up by engaging with students, parents, faculty, administrators, and other stakeholders to resolve concerns, communicate outcomes, and clarify policies.

Percentage of time

• Collaborate with the RPS leadership team to develop, implement, interpret, and enforce unit and departmental policies, procedures, and regulations.
• Consistently support, communicate, and enforce university and departmental policies, procedures, and regulations.
• Provide guidance or support to live-in staff who serve as primary hearing officers.
• Serve as a conduct hearing officer for cases that escalate in complexity.

Percentage of time

• Oversee an area’s combined operating and programming budget of approximately $50,000, ensuring alignment with departmental priorities.
• Provide fiscal oversight through monthly review of administrative, educational, staffing, and facilities accounts.
• Complete administrative responsibilities in a timely, accurate, and thorough manner in alignment with established expectations.
• Perform other duties as assigned that are consistent with the purpose of the position.

Percentage of time