Assistance Coordinator

Efficiently and effectively review, resolve and respond to calls, inquires and faxes, generated to Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics.

Required to attain performance objectives on a monthly basis

Objective of the Role

Respond to incoming calls, emails, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients and providers to provide information and resolve customer service issuesInterpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim statusProcess stop payments and re-issue cheques to ensure that the customer or provider receives the correct paymentPerform administrative tasks such as creating cases, follow ups, dispatch, call back to customers and vendors to coordinate

Strong knowledge for customer service and claims management with expertise in artificial intelligence (AI), Chat GPT, computer vision, Responsible AI / Responsible Artificial Intelligence, deep learning to enhance customer experience, improve operational efficiency, and deliver AI-driven business solutions.

Excellent telephone manner, Experience in Inbound calls / preferably in UK market, Knowledge of Word, Excel, web systems.

A minimum of 6-12 months experience in a customer service-related function.

Ability to pay close attention to detail and multi-task.

Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.

Demonstrated ability to use initiative and independent judgment in solving customer problems.

What we offer

Our employees play an integral part in our success as a business.

We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of course and target development programs.

All that in a global environment where international mobility and career progression are encouraged.

Caring for your health and wellbeing is key priority for us.

This is why we build work well programs to providing you with peace of mind and give the flexibility in planning and arranging for better work life balance.