Asset Servicing Administrator (12 Month Fixed-Term Contract)

Monitor, capture and process mandatory and voluntary corporate action events

Interpret and validate information received from custodians, vendors and market announcements

Ensure entitlements are accurately reflected in client accounts and systems

Instructing counterparties / custodians

Reconciling positions at different stages through the event

Investigate and resolve reconciliation breaks promptly, escalating unresolved items to management

Processing events to customer accounts

Notifying customers when events are completed

Liaise with custodians, brokers and internal teams to resolve discrepancies

Ensuring that we are adhering with all compliance policies including AML, CASS, and breach reporting

Knowledge of the corporate action lifecycle, from announcement to settlement

Good knowledge of financial instruments, including equities, bonds and funds

Ability to work in high pressure deadline driven environments

Excellent attention to detail and a risk-aware mindset

Strong problem-solving and analytical skills

A highly organised and methodical approach to work

Strong communication skills, with the ability to explain complex issues clearly

The ability to work independently and under pressure to meet tight deadlines

A collaborative team player who is willing to share knowledge

Advanced excel skills

At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.

We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.

What we offer the successful Customer Service Administrator

Starting salary of £26,000 (can be higher dependent on financial services experience)

25 days holiday, increasing with service + buy/sell scheme + bank holidays

6% Pension with matched contributions

Discretionary bonus scheme

Share schemes (including free shares and BAYE)

Health Cash Plan and discounted private healthcare

Free onsite gym

Enhanced family leave (subject to qualifying criteria)

Travel and bike loan schemes

Employee Assistance Programme

Regular social events including summer and Christmas parties

Learning and development opportunities tailored to you

Casual dress code

Friendly, supportive team environment

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model for our Customer Services Administrator roles, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

We welcome Administrator applications from all backgrounds and make hiring decisions based on skills, experience and potential.

This Administrator vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.