ASPIRE GSC Service Desk Analyst
Full Job Posting
Qualifications
- Minimum of 2-5 years of experience in IT support
- Experience in a service desk support role.
- Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
- Experience with service desk management tools (e.g., ServiceNow).
- Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
- Strong communication, interpersonal, and problem-solving abilities.
- Customer-focused mindset with a commitment to delivering high-quality support.
- Strategic thinking and decision-making.
- Ability to manage multiple priorities and meet deadlines.
- Adaptability to evolving technologies and processes.
- Strong analytical and reporting skills.
- Proficiency in Microsoft Office 365 Support.
- Knowledge of AWS and Azure fundamentals.
- Proficiency in Active Directory and Group Policy Support
- Technical proficiency in Windows Server and Linux (preferable) operating systems.
About Version 1
Provides digital transformation and enterprise technology consulting services.
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