Area Manager

Job Summary

1. Commitment to Hospital

• Practice in a manner which is always client centered and fitting to an excellent Private Hospital, reinforcing the impression that the hospital regards the client (patient/family) as the focal recipient of excellent care, respect, friendly communication and professional behavior
• Practice in a manner which avoids the patient or family having any negative feeling, complaint, distress or bad impression of nursing care or the hospital
• Take immediate action to resolve or clear any negative impression, complaint or distress expressed in any way by the patient or family

1. Job Competence

• Perform all managerial functions in the area and provide leadership that incorporates Nursing philosophy, vision, mission, objectives and standards in order to facilitate the delivery of high quality patient care
• Assist staff with clinical issues through the use of the nursing process, and appropriately advise personnel in making accurate decisions
• Review nursing care plans to maintain the ongoing nursing process which includes assessment, planning, implementation and evaluation of patient care
• Maintain discipline, high morale and harmonious relations through effective leadership
• Remain current regarding nursing practice, developments and trends
• Act as a clinical resource. Advise and assist nurses whenever required
• Promote patient-centered care and autonomous professional practice

1. Reliability

• Coordinate nursing services with those of other departments for optimal patient care
• Ensure compliance of nursing staff with all established policies and procedures
• Direct staff in emergencies. Coordinate nursing disaster response
• Report activities, problems & actions to Director of Nursing (DON)in daily activity report

1. Teamwork and Communication

• Work cooperatively as part of the multidisciplinary team to provide high quality care
• Make rounds with team members and physicians to determine an effective nursing care approach to patient needs and problems
• Promote a positive work environment conducive to productive, collegial relations among all members of the health care team
• Notify DON of the admission of any VIP patients or patients requiring special attention
• Promote optimum patient/visitor relations in assigned area
• Attitude,Professionalism and Confidentiality
• Always display a positive approach towards the company, the hospital, the job, fellow employees and patients.
• Assume responsibility for own actions
• Adhere to dress code and always give a professional appearance
• Maintain all aspects of confidentiality

1. Management of Work

• Complete minimum of 2 full sets of rounds per shift to assess overall functioning of the patient care areas, to ascertain condition of patients & ensure correct staffing levels
• Receive and give report from each patient care area regarding census, status and acuity and other identified problems relating to staff, visitors and patients
• Develop manpower, material and equipment budgets as requested
• Assure the preparation of staffing schedules, matching patient care needs with personnel qualification and experience and re-assign staff when necessary
• Monitoruse of supplies, instruments and other equipment allocated to assigned areas and instruct all nursing staff as to how cost can be reduced/minimized
• Coordinate staffing for area, including call-ins, increased workload & sick relief
• Be firm and assertive when necessary
• Delegate appropriately
• Act as director of nursing whenever it’s delegated.

1. Productivity and Time Management

• Always punctual and at work when required
• Work accurately, effectively and efficiently

1. Quality and Customer Service

• Develop objectives for the area in response to area needs which are in line with the hospital and department objectives
• Participate in the initiation, formulation, revision and evaluation of the effectiveness of overall nursing services, as well as overall nursing objectives, policies and practices
• Support and monitor the KPIs and Quality Improvement systems in the area and evaluate outcomes of patient care
• Chair/participate in and report on Nursing/Hospital committees, unit staff meetings and special projects
• Complete all relevant documentation including daily and monthly reports and statistics, area manager flow chart, internal audit sheets
• Provide suggestions on how to improve patient services and the quality of care
• Investigate occurrences/variance/accidents as per process involving appropriate staff and take appropriate disciplinary action with incidents that require immediate attention
• Evaluate employees yearly, or as required, recommend developmental objectives and monitor follow-up. Make necessary recommendations to DON
• Promote continuous improvement by identifying opportunities for positive change
• Investigate complaints on assigned shift and report results to the DON

1. Personal and Professional Development

• Provide leadership, supervision, functional guidance and development activities for the head nurse in the area and encourage problem solving andcritical thinking skills
• Identify the learning needs of staff in the area & conduct on site teaching sessions in coordination with the nursing education unit.
• Monitor and assess the professional development of nurses in clinical areas
• Promote own professional and education development
• Management of Resources and Environment
• Monitor utilization of manpower, supplies and resources and general expenditure for area, ensuring economical and efficient operations
• Reporting to
• Director of Nursing and Deputy Director of Nursing

Supervises

• Head nurses and all the staff nurses in his/her assigned units.

Qualifications

/Licensure

• Bachelor of Science in Nursing.
• Master degree in Nursing and post Graduate Certificate in Leadership is preferred.
• Current Licensure (RN) with a nursing governing body from country of origin
• Professional Nursing License from Saudi Council for Health Specialties

Professional Experience

• 7 years’ experience in an acute care hospital with at least four years as a Nurse Supervisor or Area / Unit Manager.

Competencies/Skills

• Fluent in spoken and written English.
• Ability to work in multi-cultural environment.
• Exhibits professionalism and excellent interpersonal communication skills.
• Good in customer care, able to work in multidisciplinary teams
• Knowledgeable in computer applications, MS office (Word, excel, PowerPoint).
• He / She must be creative, flexible and have critical thinking skills.
• Supervisory skills including problem solving skills.