Area Manager, Cincinnati

You prefer working where there is no one to talk to

You think that management is "chill"

Systems/software scare you

Provide direct oversight and guidance to up to 40 field employees to include: branch manager, service technicians, maintenance technicians, installers and warehouse employees

Provides performance management guidance through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions, promotions, recognition etc)

Responsible for recruiting, interviewing, on and offboarding employees in collaboration with Recruiting and HR teams

Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond

Responsible for batch/deposits, tracking expenses, and purchasing

Track budgets and profit and loss statements

Actively monitor and manage fleet in collaboration with Fleet team

Attend home and trade shows

Monitors review sites. E.g. Google, Yelp, Bing, etc. to address reviews in a timely manner

Owns customer escalation management as well as providing expert help for technician calls

Hosts weekly Thursday meetings and daily MOJO calls with employees in person and remotely

Works closely with People Operations to improve work relationships, build morale, and increase productivity and retention

Monitors video footage from fleet vehicles

Manages Tech schedules and ensures apprentices are scheduled for ride alongs with other qualified technicians

Verify Employee timecards every week to ensure approved overtime and payroll accuracy

Continually monitor and inspect vehicles to ensure effective and efficient performance to minimize downtime

Assist technicians in the field and participate in operational ride alongs as needed

Traveling to job sites for unannounced audit of quality of work

All other job duties as assigned.