Arabic speaking Receptionist/Administrative Executive

Role overview

Patient experience and front desk

• Welcome patients warmly and empathetically, and help them feel comfortable and understood.
• Speak clearly, face patients directly, and write down key information when needed.
• Keep the reception area tidy, presentable, and accessible for mobility devices.

Scheduling and appointments

• Schedule evaluations, hearing-aid fittings, follow-up adjustments, clean-and-check visits, and emergency repairs.
• Balance the daily schedule to allow appropriate patient time and limit delays.
• Send confirmation calls, texts, or emails to reduce no-shows.

Records and administration

• Collect and update personal details, medical histories, insurance information, and intake forms.
• Accurately enter patient notes, audiograms, warranty details, and device information in clinic software.
• Scan physician referrals, medical clearance letters, and consent forms.

Insurance, billing, and device support

• Verify hearing benefits, coverage limits, pre-authorization requirements, and managed care plans.
• Process copays, device payments, financing applications, and balances; provide itemized receipts and purchase agreements.
• Handle basic battery, wax guard, filter, and dome changes for walk-in requests.
• Log new or repaired devices, prepare them for fittings, and send broken devices to manufacturers for repair or refurbishment.

Clinic systems and examples

• Examples of clinic software include CounselEAR, Synergus, Noah, and Blueprint OMS.
• Examples of plans and payment services include TruHearing, UnitedHealthcare Hearing, and CareCredit.
• Device manufacturers mentioned include Phonak, Oticon, and Resound.

Inventory and supplies

• Track accessories, batteries, wax guards, cleaning tools, ear impression materials, and demo units.
• Order front-office supplies, intake forms, and sanitation materials.

Pay

• AED 400 to AED 5,000 per month.

Work location

• Work is in person.

Requirements

• Arabic-speaking receptionist/administrative professional.
• Communicate clearly and patiently with patients, including older adults and people with hearing loss.
• Maintain organized and accurate patient, medical, insurance, and device records.