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naukri

Arabia Customer Service Specialist

Unilever
Dubai, UAE
Mid-Senior
4 days ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Free

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Customer SupportClient RelationsComplaint Resolution
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Overview

JOB PURPOSE This role exists to focus more on our customers and drive customer centricity agenda Because here, we don t just hire for jobs. We invite you to be part of something bigger. KEY RESPONSIBILITIES Drive Number 1 Supplier agenda program Monitor shipments generation centrally for Arabia Monitor weeks coverage status across Arabia Coordinate loss tree analysis and corrective action plans with stakeholders Track and improve customer service KPIs (service level, OTIF, case fill rate) Lead cross-functional alignment between demand, supply, and CX teams Identify service gaps and proactively drive continuous improvement actions

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